Harder to access, better performance? The effects of information access cost on strategy and performance

Morgan, Phillip L.; Waldron, Samuel M.; King, Sophia L.; Patrick, John

Abstract

Whilst much effort is being invested into the design of human-computer interfaces that provide users with access to large amounts of information, there is less understanding of how human performance can be optimized in such interaction-driven contexts. We suggest one way to improve performance is to tailor the structure of the interface to the adaptive nature of cognition and orient behavior towards certain strategies, and away from others. Here, we show how small changes in Information Access Cost (IAC) - the time, physical and mental cost of accessing information - can effect powerful changes in cognitive processing strategies that subsequently affect performance. Increasing IAC on task-critical information was generally shown to encourage a more ‘memory-intensive’ processing strategy. This strategy not only improved future memory for task-relevant information, but also improved learning during problem solving, and planning. Implications for display designers in HCI are discussed.

Citation

Morgan, P. L., Waldron, S. M., King, S. L., & Patrick, J. (2007). Harder to access, better performance? The effects of information access cost on strategy and performance. In HCI International 2007. , (115-125). https://doi.org/10.1007/978-3-540-73345-4_15

• Conference Name: HCI International 2007
• Conference Location: Beijing, China
• Start Date: Jul 22, 2007
• End Date: Jul 27, 2007
• Publication Date: Jul 1, 2007
• Journal: Lecture Notes in Computer Science
• Print ISSN: 0302-9743
• Publisher: Springer Verlag
• Peer Reviewed: Peer Reviewed
• Pages: 115-125
• Series Title: Lecture Notes in Computer Science
• Series Number: 4557
• Series ISSN: 0302-9743
• Book Title: HCI International 2007
• ISBN: 9783540733447
• DOI: https://doi.org/10.1007/978-3-540-73345-4_15
• Keywords: human-computer interaction, interface design, information access cost, memory
• Public URL: https://uwe-repository.worktribe.com/output/1026938
• Publisher URL: http://dx.doi.org/10.1007/978-3-540-73345-4_15
• Additional Information: Title of Conference or Conference Proceedings : Human Interface and the Management of Information. Methods, Techniques and Tools in Information Design