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Harder to access, better performance? The effects of information access cost on strategy and performance

Morgan, Phillip L.; Waldron, Samuel M.; King, Sophia L.; Patrick, John

Authors

Phillip L. Morgan

Samuel M. Waldron

Sophia L. King

John Patrick



Abstract

Whilst much effort is being invested into the design of human-computer interfaces that provide users with access to large amounts of information, there is less understanding of how human performance can be optimized in such interaction-driven contexts. We suggest one way to improve performance is to tailor the structure of the interface to the adaptive nature of cognition and orient behavior towards certain strategies, and away from others. Here, we show how small changes in Information Access Cost (IAC) - the time, physical and mental cost of accessing information - can effect powerful changes in cognitive processing strategies that subsequently affect performance. Increasing IAC on task-critical information was generally shown to encourage a more ‘memory-intensive’ processing strategy. This strategy not only improved future memory for task-relevant information, but also improved learning during problem solving, and planning. Implications for display designers in HCI are discussed.

Presentation Conference Type Conference Paper (Published)
Conference Name HCI International 2007
Start Date Jul 22, 2007
End Date Jul 27, 2007
Publication Date Jul 1, 2007
Journal Lecture Notes in Computer Science
Print ISSN 0302-9743
Publisher Springer Verlag
Peer Reviewed Peer Reviewed
Pages 115-125
Series Title Lecture Notes in Computer Science
Series Number 4557
Series ISSN 0302-9743
Book Title HCI International 2007
ISBN 9783540733447
DOI https://doi.org/10.1007/978-3-540-73345-4_15
Keywords human-computer interaction, interface design, information access cost, memory
Public URL https://uwe-repository.worktribe.com/output/1026938
Publisher URL http://dx.doi.org/10.1007/978-3-540-73345-4_15
Additional Information Title of Conference or Conference Proceedings : Human Interface and the Management of Information. Methods, Techniques and Tools in Information Design