All Outputs (2)

Problem classification for tailored help desk auto replies (2022)
Presentation / Conference Contribution

IT helpdesks are charged with the task of responding quickly to user queries. To give the user confidence that their query matters, the helpdesk will auto-reply to the user with confirmation that their query has been received and logged. This auto-re... Read More about Problem classification for tailored help desk auto replies.

Task-oriented dialogue systems: Performance vs. quality-optima, a review (2022)
Presentation / Conference Contribution

Task-oriented dialogue systems (TODS) are continuing to rise in popularity as various industries find ways to effectively harness their capabilities, saving both time and money. However, even state-of-the-art TODS are not yet reaching their full pote... Read More about Task-oriented dialogue systems: Performance vs. quality-optima, a review.