All Outputs (17)

Entrepreneurial storytelling: Using a consistent story to create and sustain a business: Case studies of two migrant entrepreneurs (2023)
Journal Article

This qualitative research uses case studies of two migrant entrepreneurs – Karan Bilimoria and Levi Roots – to explore the use of storytelling as a tool for establishing and sustaining a business. It proposes a conceptual framework which shows how s... Read More about Entrepreneurial storytelling: Using a consistent story to create and sustain a business: Case studies of two migrant entrepreneurs.

Risk in active sport tourism projects: Narratives from managers in the Chinese event industry (2022)
Journal Article

The purpose of this study is to identify risk issues in managing active sport tourism event projects in China from the perspective of event managers. A qualitative method was utilized, with 12 semi-structured interviews being conducted in China in or... Read More about Risk in active sport tourism projects: Narratives from managers in the Chinese event industry.

Customer satisfaction and loyalty in Malaysian resort hotels: The role of empathy, reliability and tangible dimensions of service quality (2020)
Journal Article

This paper applies the SERVQUAL model for the purpose of examining the impacts of the five dimensions of service quality on customer satisfaction and customer loyalty in the hotel industry in Malaysia, and to investigate which factors among said dim... Read More about Customer satisfaction and loyalty in Malaysian resort hotels: The role of empathy, reliability and tangible dimensions of service quality.

Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality (2018)
Journal Article

© 2018, Emerald Publishing Limited. Purpose: The purpose of this paper is to examine the impact of the five dimensions of service quality on customer satisfaction in the UK fast food market and to indicate which factors among the five dimensions have... Read More about Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality.

The influences of cleanliness and employee attributes on perceived service quality in restaurants in a developing country (2017)
Journal Article

© 2017, © Emerald Publishing Limited. Purpose: The purpose of this paper is to investigate the service quality of full-service restaurants in Vietnam to explore possible factors that may impact customer perception, which subsequently influences custo... Read More about The influences of cleanliness and employee attributes on perceived service quality in restaurants in a developing country.

Experiencing events and tourism products and services (2017)
Report

This report, commissioned by membership organisation Boundless, explores the nature of contemporary short break and special interest break experiences and motivations in the UK leisure market. The results and themes in the main body of this report re... Read More about Experiencing events and tourism products and services.

Tourism and pilgrimage: Are we flogging a dead metaphor? (2015)
Book Chapter

An exploration of the idea of the tourist as a pilgrim. Part of a multi-author review, led by our position piece.

The secular pilgrim: Are we flogging a dead metaphor? (2014)
Journal Article

The metaphor of the tourist as pilgrim and tourism as a pilgrimage has been an important idea in tourism studies, reproduced in both academic and popular accounts with varying degrees of criticality. This research probe considers a number of differen... Read More about The secular pilgrim: Are we flogging a dead metaphor?.

Intangibles: Enhancing access to cities' cultural heritage through interpretation (2013)
Journal Article

Purpose: The purpose of this paper is to utilise commodification for the conservation and promotion of cultural heritage in cities by developing interpretative strategies, specifically enabling access to intangible cultural heritage through its tangi... Read More about Intangibles: Enhancing access to cities' cultural heritage through interpretation.

Understanding Tourism: A Critical Introduction (2010)
Book

This text introduces tourism students to concepts drawn from critical theory, cultural studies and the social sciences. It does so with a light and readable touch, highlighting the ideas that underlie contemporary critical tourism studies in a practi... Read More about Understanding Tourism: A Critical Introduction.

Mobile practice and youth tourism (2009)
Book Chapter

This chapter explores aspects of youth tourist cultures, in particular around electronic dance music in Cyprus and Greece.

Spectacular tradition Scottish folksong and authenticity (2008)
Journal Article

This paper explores the heritage, changing nature, and re-inscription of traditional practices. It highlights the processes through which Scottish song traditions have moved from being everyday, unremarkable practice to public spectacle and tourism p... Read More about Spectacular tradition Scottish folksong and authenticity.

Embodying everyday masculinities in heritage tourism(s) (2007)
Book Chapter

This chapter traces out the sets of practices that effect the creation of masculine subjects and objects in two tourist settings. It is argued that embodied performances in heritage tourist settings help to concretize and stabilize certain male ident... Read More about Embodying everyday masculinities in heritage tourism(s).

The sacralised landscapes of Glencoe: From massacre to mass tourism, and back again (2006)
Journal Article

History is said to hang heavily over the dramatic mountain landscapes of Glencoe. More precisely, multiple memories of the Massacre of Glencoe dominate heritage visions and interpretations of this valley in Argyll, Scotland. This paper makes use of t... Read More about The sacralised landscapes of Glencoe: From massacre to mass tourism, and back again.

Discourse analysis in tourism research a critical perspective (2005)
Journal Article

© 2005 Tourism Recreation Research. Increasing numbers of researchers in the field of tourism studies are using discourse analysis as a means of critical investigation when faced with qualitative or textual forms of data, such as written documents, o... Read More about Discourse analysis in tourism research a critical perspective.

The highland society of the spectacle: Regulating bodies and figuring the national heritage at the Highland Games (2004)
Book Chapter

This chapter outlines the nature of the performance and representation of gender roles at highland games events.

Doing the doric: The institutionalization of regional language and culture in the north-east of Scotland (2001)
Journal Article

The focus of this paper is on the practices and processes of joint action and knowledge, the performativity of language and the tracing of how particular items of rhetoric move, solidify and change. The paper illustrates the contingent factors that g... Read More about Doing the doric: The institutionalization of regional language and culture in the north-east of Scotland.