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Service design and delivery

Macintyre, M; Parry, Glenn; Angelis, J

Authors

M Macintyre

Glenn Parry Glenn.Parry@uwe.ac.uk
Associate Lecturer - BAM

J Angelis



Contributors

M Macintyre
Editor

G Parry
Editor

J Angelis
Editor

Abstract

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations.

While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.


26 contributing authors

Book Type Authored Book
Publication Date Apr 1, 2011
Peer Reviewed Peer Reviewed
Series Title Service Science: Research and Innovations in the Service Economy
ISBN 9781441983206
Keywords service, service dominant logic
Public URL https://uwe-repository.worktribe.com/output/963905
Publisher URL http://www.springer.com/computer/swe/book/978-1-4419-8320-6