David J.T. Pontin
Assessing patient satisfaction. Part 2. Findings: Nursing, the hospital and patients' concerns
Pontin, David J.T.; Webb, Christine; Pontin, David
Authors
Christine Webb
David Pontin
Abstract
• Part 1 of this article discussed the process of evaluating patient satisfaction by means of unstructured, in-depth interviews. • In this part, the content of interviews will be presented and the analytic domains derived from the research will be described. • These are 'nursing', 'the hospital' and 'patients' concerns', and the categories which make up these domains will be discussed. © 1996 Blackwell Science Ltd.
Journal Article Type | Article |
---|---|
Publication Date | Jan 1, 1996 |
Journal | Journal of Clinical Nursing |
Print ISSN | 0962-1067 |
Electronic ISSN | 1365-2702 |
Publisher | Wiley |
Peer Reviewed | Not Peer Reviewed |
Volume | 5 |
Issue | 1 |
Pages | 33-40 |
DOI | https://doi.org/10.1111/j.1365-2702.1996.tb00224.x |
Keywords | administration of services, patient satisfaction, primary nursing, ward environment |
Public URL | https://uwe-repository.worktribe.com/output/1106320 |
Publisher URL | http://dx.doi.org/10.1111/j.1365-2702.1996.tb00224.x |
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