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Professionalism as a soft skill: The social construction of worker identity in India’s new services economy (2023)
Journal Article
Ray, A. (in press). Professionalism as a soft skill: The social construction of worker identity in India’s new services economy. Third World Quarterly, https://doi.org/10.1080/01436597.2023.2223133

Once a popular buzzword for multinational corporations, ‘professionalism’ has now become a common catchphrase in India’s emerging services economy. Today, youth aspiring to join entry-level services roles such as those in call centres, retail, and co... Read More about Professionalism as a soft skill: The social construction of worker identity in India’s new services economy.

A marriage of convenience: How employers and students working in hospitality view the employment relationship (2022)
Journal Article
Evans, C., Ritchie, C., Drew, H., & Ritchie, F. (2022). A marriage of convenience: How employers and students working in hospitality view the employment relationship. Hospitality and Society, 12(3), 299-318. https://doi.org/10.1386/hosp_00055_1

Since the 1990s, the hospitality industry has been increasingly characterized by temporary and insecure forms of employment, a development, which has coincided with rising numbers of students seeking part-time employment. This provides increased job... Read More about A marriage of convenience: How employers and students working in hospitality view the employment relationship.