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Examining the relationship between social media analytics practices and business performance in the Indian retail and IT industries: The mediation role of customer engagement (2020)
Journal Article
Garg, P., Gupta, B., Dzever, S., Sivarajah, U., & Kumar, V. (2020). Examining the relationship between social media analytics practices and business performance in the Indian retail and IT industries: The mediation role of customer engagement. International Journal of Information Management, 52, Article 102069. https://doi.org/10.1016/j.ijinfomgt.2020.102069

Social media analytics (SMA) is a dynamic field which has received considerable attention from both academics and management practitioners alike. A significant number of the scholarly research currently being conducted in SMA, however, is conceptual.... Read More about Examining the relationship between social media analytics practices and business performance in the Indian retail and IT industries: The mediation role of customer engagement.

Coaching as a social exchange: Examining the role of coaching in talent management (2020)
Thesis
Mangion-Thornley, K. Coaching as a social exchange: Examining the role of coaching in talent management. (Thesis). Oxford Brookes University. Retrieved from https://uwe-repository.worktribe.com/output/9512507

This study focuses on the role of coaching in the context of talent and leadership development programmes in a multinational financial services organisation. Coaching is often regarded as a core element of these programmes, and yet there have been fe... Read More about Coaching as a social exchange: Examining the role of coaching in talent management.