Outputs (44)

Leading Indian Railways: corporatization initiatives and challenges (2011)
Journal Article

Indian Railways operate around 15,000 trains everyday and carry 18 million passengers everyday which is equivalent to transporting people of 46 countries with minimum population from one place to another. It is a tremendous operation. Indian Railways... Read More about Leading Indian Railways: corporatization initiatives and challenges.

Understanding services and the customer response (2011)
Book Chapter

Are you being served? (2011)
Book Chapter

Service design and delivery (2011)
Book

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of s... Read More about Service design and delivery.

Complex deployed responsive service (2011)
Book Chapter

Goods, products and services (2011)
Book Chapter

Refining value-based differentiation in business relationships: A study of the higher order relationship building blocks that influence behavioural intentions (2011)
Journal Article

Research on the behavioural intentions (BI) of business-to-business customers has focused on the influence and the interactions among constructs driving BI, giving rise to two perspectives for the structural equation modeling of constructs influencin... Read More about Refining value-based differentiation in business relationships: A study of the higher order relationship building blocks that influence behavioural intentions.

Scholarship that matters: Academic-practitioner engagement in business and management (2011)
Journal Article

Our research explores academic-practitioner engagement by undertaking interviews with academics, practitioners, and other experts with relevant engagement experience. The findings highlight the problem of thinking narrowly about the different ways in... Read More about Scholarship that matters: Academic-practitioner engagement in business and management.

The difficulties of supplying new technologies into highly regulated markets: The case of tissue engineering (2011)
Journal Article

This study provides an insight into the difficulties companies encounter in transposing basic science into commercially viable healthcare technologies, focusing on the issue of establishing a dominant supply model within a highly regulated market. Th... Read More about The difficulties of supplying new technologies into highly regulated markets: The case of tissue engineering.

University and innovation systems: The case of India (2011)
Journal Article

This paper looks into the evolution of the innovation system in India and the role of the universities in the light of various system theories of innovation. Its passive role in the Indian innovation system notwithstanding, there is evidence to show... Read More about University and innovation systems: The case of India.

Introduction to special issue: The emerging role of universities in socio-economic development through knowledge networking (2011)
Journal Article

This special issue explores the operationalization of the triple helix system in developing countries by examining the university-industry relationship and its implications for national and regional innovation systems. The five papers in this issue a... Read More about Introduction to special issue: The emerging role of universities in socio-economic development through knowledge networking.

Theory and practice of triple helix model in developing countries – issues and challenges (2011)
Book

Analysing customer-supplier relationships in the process of innovation: An innovation systems approach (2011)
Journal Article

Adopting an innovation systems approach, this paper addresses how institutions in supply markets, in the institutional economics sense of informal constraints and formal rules, influence the innovation process between firms. Within an innovation sys... Read More about Analysing customer-supplier relationships in the process of innovation: An innovation systems approach.

Project managers as senior executives, Volume 2: How the research was conducted: Methodology, detailed findings and analyses (2011)
Book

Can project managers actually become senior executives? If not, what can be done to allow them to climb the ladder? What are the odds? How can a project manager better design his or her career development to take advantage of these opportunities? The... Read More about Project managers as senior executives, Volume 2: How the research was conducted: Methodology, detailed findings and analyses.

Project managers as senior executives, Volume I: Research results, advancement model and action proposals (2011)
Book

Can project managers actually become senior executives? If not, what can be done to allow them to climb the ladder? What are the odds? How can a project manager better design his or her career development to take advantage of these opportunities? The... Read More about Project managers as senior executives, Volume I: Research results, advancement model and action proposals.

The adaption of product cost estimation techniques to estimate the cost of service (2011)
Journal Article

This article presents an approach to ascertain whether product cost estimating techniques can be adapted for use in
estimating the costs for providing a service. The research methodology adopted consists of a critique and analysis of
the literature... Read More about The adaption of product cost estimation techniques to estimate the cost of service.

Enterprise imaging (2011)
Book Chapter

This chapter develops a two dimensional “Enterprise Image” capable of assisting independent provider and client stakeholders take an holistic perspective of their roles in complex support enterprises. Though the case study describes a complex, throug... Read More about Enterprise imaging.

Complex engineering service systems: A grand challenge (2011)
Book Chapter

In this chapter we reflect on the contributions made by the authors and further develop the framework for complex engineering service systems to include value cocreation
with state-dependent outcomes where customer variety pushes into the multi-orga... Read More about Complex engineering service systems: A grand challenge.

Enterprise imaging: The visualisation of resource base (2011)
Preprint / Working Paper

Purpose – To present a methodology for the visual representation of resources within a multi-organisational enterprise. The visualisation shows resource dependency and co-ordinators utilised by an alliance relationship to deliver an outcome.
Design/... Read More about Enterprise imaging: The visualisation of resource base.

Complexity management (2011)
Book Chapter

This chapter explores the nature of complexity that arises in high value contracts between large organisations. To develop a framework a detailed case study was undertaken to identify the factors that create complexity. The case studied was the avail... Read More about Complexity management.