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All Outputs (88)

Social media information benefits, knowledge management and smart organizations (2018)
Journal Article
Nisar, T. M., Prabhakar, G. P., & Strakova, L. (2019). Social media information benefits, knowledge management and smart organizations. Journal of Business Research, 94, 264-272. https://doi.org/10.1016/j.jbusres.2018.05.005

© 2018 Elsevier Inc. Social technologies can provide a potent means for organizations to manage their information flows and thus induce changes in their knowledge management (KM) systems, which can then be linked to performance improvements. This pap... Read More about Social media information benefits, knowledge management and smart organizations.

Trains and Twitter: Firm generated content, consumer relationship management and message framing (2018)
Journal Article
Nisar, T. M., & Prabhakar, G. P. (2018). Trains and Twitter: Firm generated content, consumer relationship management and message framing. Transportation Research Part A: Policy and Practice, 113, 318-334. https://doi.org/10.1016/j.tra.2018.04.026

© 2018 Elsevier Ltd In this paper, we examine the impact of Twitter content on users’ train journeys and how train providers’ message framing moderates these relationships. Framing regards the way in which messages are worded concerning a particular... Read More about Trains and Twitter: Firm generated content, consumer relationship management and message framing.

Crowdsourcing, co-creation and crowdfunding in the video-game industry (2018)
Book Chapter
Al-Ghamdi, D., Nisar, T., Prabhakar, G. P., & Strakova, L. (2018). Crowdsourcing, co-creation and crowdfunding in the video-game industry. In D. Khuong Nguyen, S. Boubaker, & D. Cumming (Eds.), Handbook of Finance and Sustainability. Cheltenham, GB: Edward Elgar

Crowdsourcing, co-creation and crowdfunding in the video-game industry

Whistleblowing: When do employees act to ‘blow the whistle’? (2018)
Journal Article
Nisar, T. M., Prabhakar, G., & Torchia, M. (2019). Whistleblowing: When do employees act to ‘blow the whistle’?. Organizational Dynamics, 48(1), 44-49. https://doi.org/10.1016/j.orgdyn.2018.03.003

The importance of eliminating fraud, illegal activities and generally unethical practices has always been of paramount significance in the corporate world. Thus, whistleblowing has become ever more important. Over the past years, organizations have a... Read More about Whistleblowing: When do employees act to ‘blow the whistle’?.

Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality (2018)
Journal Article
Nguyen, Q., Nisar, T., Knox, D., & Prabhakar, G. P. (2018). Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality. British Food Journal, 120(6), 1207-1222. https://doi.org/10.1108/BFJ-08-2017-0449

© 2018, Emerald Publishing Limited. Purpose: The purpose of this paper is to examine the impact of the five dimensions of service quality on customer satisfaction in the UK fast food market and to indicate which factors among the five dimensions have... Read More about Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality.

Critical success factors for build-operate-transfer (BOT) projects in China (2017)
Journal Article
Yang, J., Nisar, T., & Prabhakar, G. P. (2017). Critical success factors for build-operate-transfer (BOT) projects in China. Irish Journal of Management, 36(3), 147-161. https://doi.org/10.1515/ijm-2017-0016

This study aims to create a list of CSFs for China’s BOT projects to help organizations achieve project success. We first describe the role of CSFs in terms of three broad categories of whether BOT projects adopt strategies for risk transfer, the deg... Read More about Critical success factors for build-operate-transfer (BOT) projects in China.

Sustainable animal farming and food security: Exploring the interplay of Hakuna Matata and Ubuntu with Guanxi and Vasudhaiva Kutumbakam (2017)
Presentation / Conference
Prabhakar, G. P. (2017, November). Sustainable animal farming and food security: Exploring the interplay of Hakuna Matata and Ubuntu with Guanxi and Vasudhaiva Kutumbakam. Paper presented at Strengthening Food Security through Integrated Earth Observations & Ecological Assessments of Ecosystem Services in Kenya, Nairobi, Kenya

This work presents a Case Study on Donkeys. In Kenya, Donkeys are facing extinction and this white paper attempts highlight their plight and possible solutions to resolving this issue.

Exploring the key drivers behind the adoption of mobile banking services (2017)
Journal Article
Nisar, T. M., & Prabhakar, G. (2017). Exploring the key drivers behind the adoption of mobile banking services. Journal of Marketing Analytics, 5(3-4), 153-162. https://doi.org/10.1057/s41270-017-0023-5

This research examines the main drivers behind the adoption of mobile banking, a concept that has revolutionized the day-to-day activities of humans. A review of relevant literature on the topic, leads us toward testing the following key hypotheses:... Read More about Exploring the key drivers behind the adoption of mobile banking services.

What factors determine e-satisfaction and consumer spending in e-commerce retailing? (2017)
Journal Article
Nisar, T. M., & Prabhakar, G. P. (2017). What factors determine e-satisfaction and consumer spending in e-commerce retailing?. Journal of Retailing and Consumer Services, 39, 135-144. https://doi.org/10.1016/j.jretconser.2017.07.010

© 2017 Elsevier Ltd Evidently, the Internet has resulted in a fundamental shift in retailing practice, creating a shift in both consumer and business behavior, which has been compared to that of the Industrial Revolution. The purpose of this paper is... Read More about What factors determine e-satisfaction and consumer spending in e-commerce retailing?.

The influences of cleanliness and employee attributes on perceived service quality in restaurants in a developing country (2017)
Journal Article
Truong, N., Nisar, T., Knox, D., & Prabhakar, G. P. (2017). The influences of cleanliness and employee attributes on perceived service quality in restaurants in a developing country. International Journal of Culture, Tourism and Hospitality Research, 11(4), 608-627. https://doi.org/10.1108/IJCTHR-11-2016-0111

© 2017, © Emerald Publishing Limited. Purpose: The purpose of this paper is to investigate the service quality of full-service restaurants in Vietnam to explore possible factors that may impact customer perception, which subsequently influences custo... Read More about The influences of cleanliness and employee attributes on perceived service quality in restaurants in a developing country.

Risk factors for project success in the Chinese construction industry (2017)
Journal Article
Wu, Z., Nisar, T., Kapletia, D., & Prabhakar, G. (2017). Risk factors for project success in the Chinese construction industry. Journal of Manufacturing Technology Management, 28(7), 850-866. https://doi.org/10.1108/JMTM-02-2017-0027

Purpose – To achieve project success, an effective project risk management procedure is inevitable. The purpose of this paper is to investigate the influence of risk factors on project success in the Chinese construction industry context. Design/meth... Read More about Risk factors for project success in the Chinese construction industry.

Click and Collect (C&C): : measuring the effects of an online multi-channel sales strategy (2017)
Presentation / Conference
Prabhakar, G., & Nisar, T. (2017, May). Click and Collect (C&C): : measuring the effects of an online multi-channel sales strategy. Paper presented at The EMAC (European Marketing Academy) 46th Annual Conference, Groningen, Netherlands

Click and collect (C&C) has become a staple of a successful multi-channel retail strategy in recent years. Consequently, this paper aims to explore and assess the impacts of C&C within a large chain store retailer. We compare how firms have had to ad... Read More about Click and Collect (C&C): : measuring the effects of an online multi-channel sales strategy.

Exploring the opportunity to improve SCM in farmer-supplier relationships in emerging economies (2016)
Presentation / Conference
Prabhakar, G. P. (2016, November). Exploring the opportunity to improve SCM in farmer-supplier relationships in emerging economies. Presented at Developing Legal Research Networks around AgriTechnology and Agricultural Multifunctionality in Brazil and the United Kingdom, Passo Fundo, Brazil

This paper explores the possibility to provide a platform or a framework to the small and medium producers and often times less organized agricultural farmers’ in developing nations which can help them choose the most appropriate buyer for their prod... Read More about Exploring the opportunity to improve SCM in farmer-supplier relationships in emerging economies.

Electronic word of mouth and its effects on firm reputation and performance (2016)
Presentation / Conference
Nisar, T., & Prabhakar, G. P. (2016, May). Electronic word of mouth and its effects on firm reputation and performance. Paper presented at 2016 EURAM Conference, Paris, France

Prior research on firm reputation has acknowledged the importance of word of mouth (WoM) in influencing the choices made by businesses, as well as by individuals. In recent developments, Internet-based WoM systems aggregate vast amounts of informatio... Read More about Electronic word of mouth and its effects on firm reputation and performance.

Innovation, energy efficiency, & sustainable development: A strategic shift from linear to non-linear models of development (2016)
Presentation / Conference
Prabhakar, G. P. (2016, May). Innovation, energy efficiency, & sustainable development: A strategic shift from linear to non-linear models of development. Presented at Sustainable Development - Exploring Energy Efficiency Opportunities through Supply Chain and Operations Innovation, Mexico

We need to realise that developing/emerging economies don’t have to copy the models/ routes adopted and proposed by the developed countries. Existing models may have become redundant, obsolete and inapplicable to the new world economies.

Made in India: An interview with Mr Vimal Mahendru, CEO, Indo-Asian Fusegear Ltd. (2016)
Journal Article
Prabhakar, G. P., & Saran, P. (2016). Made in India: An interview with Mr Vimal Mahendru, CEO, Indo-Asian Fusegear Ltd. Strategic Direction, 32(2), 1-4. https://doi.org/10.1108/SD-09-2015-0137

© 2016, © Emerald Group Publishing Limited. Purpose – This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach – This br... Read More about Made in India: An interview with Mr Vimal Mahendru, CEO, Indo-Asian Fusegear Ltd..

Role of experience and luck in management success: An interview with R.V. Kanoria, Managing Director of Kanoria Chemicals & Industries Ltd. (2016)
Journal Article
Prabhakar, G. P., & Saran, P. (2016). Role of experience and luck in management success: An interview with R.V. Kanoria, Managing Director of Kanoria Chemicals & Industries Ltd. Strategic Direction, 32(1), 1-4. https://doi.org/10.1108/SD-07-2015-0104

© 2016, © Emerald Group Publishing Limited. Purpose – This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach – This br... Read More about Role of experience and luck in management success: An interview with R.V. Kanoria, Managing Director of Kanoria Chemicals & Industries Ltd..

A family business perspective on emergence and potential of mass retail industry in India (2016)
Journal Article
Prabhakar, G. P., & Saran, P. (2016). A family business perspective on emergence and potential of mass retail industry in India. Strategic Direction, 32(4), 1-4. https://doi.org/10.1108/SD-10-2015-0152

© 2016, © Emerald Group Publishing Limited. Purpose: This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach: This brie... Read More about A family business perspective on emergence and potential of mass retail industry in India.

Leadership insights from the top: Exploring leadership through the narratives of CEOs in India (2015)
Journal Article
Tripathi, S., Prabhakar, G. P., & Liddle, J. (2015). Leadership insights from the top: Exploring leadership through the narratives of CEOs in India. International Journal of Public Leadership, 11(3/4), 126-146. https://doi.org/10.1108/IJPL-02-2015-0006

This paper highlights the corporate and non-corporate leadership practices in India, the effect of culture on such practices and how these drive management philosophies. Semi structured interviews were conducted with CEOs from India. The findings pro... Read More about Leadership insights from the top: Exploring leadership through the narratives of CEOs in India.

IT, outsourcing, real estate, and China: An old economy business leader’s take on boom sectors in India (2015)
Journal Article
Prabhakar, G. P., & Saran, P. (2015). IT, outsourcing, real estate, and China: An old economy business leader’s take on boom sectors in India. Strategic Direction, 31(7), 1-4. https://doi.org/10.1108/SD-06-2015-0090

This article features an interview with Gaurav Dalmia, Chairman of Landmark Holdings. He is a third generation tycoon from the Dalmia group, an Indian business conglomerate. Today the family-owned business powerhouse has interests in cement, industri... Read More about IT, outsourcing, real estate, and China: An old economy business leader’s take on boom sectors in India.