All Outputs (2)

The English patient experience: Does healthcare service quality matter? (2015)
Book Chapter
Smith, M. (2015). The English patient experience: Does healthcare service quality matter?. In Z. Radnor, & D. Upton (Eds.), Public Service Operations Management. Routledge

The performance of family doctors has the potential for considerable impact on overall patient care and satisfaction. This chapter focuses on publicly funded GP surgeries in England, considering the impact of performance measurement on patient satisf... Read More about The English patient experience: Does healthcare service quality matter?.

Where can knowledge-based decision support systems go in contemporary business management — A new architecture for the future (2015)
Journal Article
Liu, S., Smith, M. H., Tuck, S., Pan, J., Alkuraiji, A., & Jayawickrama, U. (2015). Where can knowledge-based decision support systems go in contemporary business management — A new architecture for the future. https://doi.org/10.7763/JOEBM.2015.V3.235

Decision support systems (DSS) are one of the most widely used management information systems in current business management. The focus of the paper is on the knowledge-based decision support systems, namely the KB-DSS, in support of contemporary... Read More about Where can knowledge-based decision support systems go in contemporary business management — A new architecture for the future.