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In-depth study of decoupling point as a reference model: An application for health service supply chain (2014)
Journal Article
Guven-Uslu, P., Chan, H. K., Ijaz, S., Bak, O., Whitlow, B., & Kumar, V. (2014). In-depth study of decoupling point as a reference model: An application for health service supply chain. Production Planning and Control, 25(13-14), 1107-1117. https://doi.org/10.1080/09537287.2013.808841

© 2013 © 2013 Taylor & Francis. This paper reports the findings from a case study research about in-depth analysis of decoupling point as a reference model to address a particular management dilemma. Managers from a health service organisation cont... Read More about In-depth study of decoupling point as a reference model: An application for health service supply chain.

Special Issue-Applications of reference models for supply-chain integration (2014)
Journal Article
Chan, H. K., & Kumar, V. (2014). Special Issue-Applications of reference models for supply-chain integration. Production Planning and Control, 25(13-14), 1059-1064. https://doi.org/10.1080/09537287.2013.808834

The Special Issue of Production Planning & Control, 2014 reflects the most recent advances on reference models in industrial and supply-chain applications. Liu and co-researchers study the impact of additive manufacturing (AM) in the aircraft spare p... Read More about Special Issue-Applications of reference models for supply-chain integration.

Prioritisation of operations improvement projects in the European manufacturing industry (2014)
Journal Article
Garza-Reyes, J. A., Kirkham, L., Kumar, V., & Antony, J. (2014). Prioritisation of operations improvement projects in the European manufacturing industry. International Journal of Production Research, 52(18), 5323-5345. https://doi.org/10.1080/00207543.2014.903345

To improve their competitive ability, organisations are turning towards implementing improvements into their operations and processes. Whilst operations improvement projects are often identified with relative ease, resource constraints limit the abil... Read More about Prioritisation of operations improvement projects in the European manufacturing industry.

Personal development review (PDR) process and engineering staff motivation: A case study investigation in a manufacturing firm (2014)
Journal Article
Rocha-Lona, L., Garza-Reyes, J. A., Baldwin, C., Garza-Reyes, J., & Kumar, V. (2014). Personal development review (PDR) process and engineering staff motivation: A case study investigation in a manufacturing firm. Journal of Manufacturing Technology Management, 25(6), 827-847. https://doi.org/10.1108/JMTM-01-2013-0001

© Emerald Group Publishing Limited. Purpose - The academic literature and motivational theory recognise the positive role of motivation on organisational performance and considers personal development as a key motivational factor. In practice, most o... Read More about Personal development review (PDR) process and engineering staff motivation: A case study investigation in a manufacturing firm.

Green supply chain performance measurement using fuzzy ANP-based balanced scorecard: A collaborative decision-making approach (2014)
Journal Article
Bhattacharya, A., Mohapatra, P., Kumar, V., Dey, P. K., Brady, M., Tiwari, M. K., & Nudurupati, S. S. (2014). Green supply chain performance measurement using fuzzy ANP-based balanced scorecard: A collaborative decision-making approach. Production Planning and Control, 25(8), 698-714. https://doi.org/10.1080/09537287.2013.798088

The purpose of this paper is to delineate a green supply chain (GSC) performance measurement framework using an intra-organisational collaborative decision-making (CDM) approach. A fuzzy analytic network process (ANP)-based green-balanced scorecard (... Read More about Green supply chain performance measurement using fuzzy ANP-based balanced scorecard: A collaborative decision-making approach.

Ashford Castle Hotel: Epitome of an excellent service experience (2014)
Book Chapter
Kumar, V., & Brady, M. (2014). Ashford Castle Hotel: Epitome of an excellent service experience. In J. Kandampully (Ed.), Customer Experience Management: Enhancing Experience and Value Through Service Management (358-362). Dubuque, USA: Kendall Hunt Publishing Company

Ashford Castle Hotel is one of the world’s finest five star luxury hotels, located in County Mayo on the dramatic west coast of Ireland. The castle dates from the 13th century and has been continuously occupied since then. The hotel is a member of Le... Read More about Ashford Castle Hotel: Epitome of an excellent service experience.

The impact of lean methods and tools on the operational performance of manufacturing organisations (2014)
Journal Article
Belekoukias, I., Garza-Reyes, J. A., & Kumar, V. (2014). The impact of lean methods and tools on the operational performance of manufacturing organisations. International Journal of Production Research, 52(18), 5346-5366. https://doi.org/10.1080/00207543.2014.903348

Evidence suggests that lean methods and tools have helped manufacturing organisations to improve their operations and processes. However, the real effect of these methods and tools on contemporary measures of operational performance, i.e. cost, speed... Read More about The impact of lean methods and tools on the operational performance of manufacturing organisations.

Supplier replenishment policy using e-Kanban: A framework for successful implementation (2014)
Journal Article
Mackerron, G., Kumar, M., Kumar, V., & Esain, A. (2014). Supplier replenishment policy using e-Kanban: A framework for successful implementation. Production Planning and Control, 25(2), 161-175. https://doi.org/10.1080/09537287.2013.782950

This paper provides generic implementation guidelines for an electronic supplier Kanban in the form of an eight-step implementation Framework. This has been tested, proven and realised, providing a clear process to follow. The steps provide a clear p... Read More about Supplier replenishment policy using e-Kanban: A framework for successful implementation.

Investigating key antecedents of customer satisfaction in B2B information service firms (2014)
Conference Proceeding
Kumar, V., Kumari, A., Ruan, X., Garza-Reyes, J. A., & Akkaranggoon, S. (2014). Investigating key antecedents of customer satisfaction in B2B information service firms. In IFIP Advances in Information and Communication Technology (327-337). https://doi.org/10.1007/978-3-662-45526-5_30

Service sector has grown significantly over the years and now is one of the major contributors of the Gross Domestic Product (GDP) of most of the developed and developing economies. Within the service sector, information economy has grown significant... Read More about Investigating key antecedents of customer satisfaction in B2B information service firms.

Exploring the application of quality improvement programmes and ISO standards in the Indian marble mining sector (2014)
Journal Article
Garza-Reyes, J. A., Devpura, M., Garza-Reyes, J., Kumar, V., Rocha-Lona, L., & Soriano-Meier, H. (2014). Exploring the application of quality improvement programmes and ISO standards in the Indian marble mining sector. International Journal of Productivity and Quality Management, 13(3), 310-328. https://doi.org/10.1504/IJPQM.2014.060420

In this era of globalisation, as competition intensifies, providing quality products and services has become a competitive advantage and a need to ensure survival. To ensure such competitive advantage, organisations of different industries around the... Read More about Exploring the application of quality improvement programmes and ISO standards in the Indian marble mining sector.

Top Managers and Information Systems: ‘Crossing the Rubicon!’ (2014)
Journal Article
Loonam, J., McDonagh, J., Kumar, V., & O'Regan, N. (2014). Top Managers and Information Systems: ‘Crossing the Rubicon!’. Strategic Change, 23(3-4), 205-224. https://doi.org/10.1002/jsc.1971

Copyright © 2014 John Wiley & Sons, Ltd Supporting information systems requires both thought and action, which managers should consider in a consistent roadmap before ‘crossing the Rubicon’ to adopt such systems.