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All Outputs (33)

The softer side of going green (2010)
Presentation / Conference
White, G. (2010, December). The softer side of going green. Paper presented at New Technologies, Regional Geographies, UWE

Based upon a case study of rural, non-profit making organization, this paper outlines the measures taken to improve its environmental impact and the resultant benefits. It highlights the significance of soft-systems that need to be effectively man... Read More about The softer side of going green.

New trade union activism: Class consciousness or social identity? (2010)
Book
Moore, S. (2010). New trade union activism: Class consciousness or social identity?. Palgrave Macmillan

New trade union roles and contexts have encouraged the emergence of new representatives and provided the basis for a more diverse activism. This book asks whether trade union activity and ideologies allow for the expression and mobilisation of differ... Read More about New trade union activism: Class consciousness or social identity?.

The impact of operations performance on customer loyalty (2010)
Journal Article
Kumar, V., Batista, L., & Maull, R. (2010). The impact of operations performance on customer loyalty. Service Science, 3(2), 158-171. https://doi.org/10.1287/serv.3.2.158

This research develops a longitudinal study that builds upon previous findings that operations performance of service delivery can positively affect customer satisfaction, further extending this verdict to point out operations performance as a direct... Read More about The impact of operations performance on customer loyalty.

Workers' experiences of skill, training and participation in lean and high performance workplaces in Britain and Italy (2010)
Journal Article
Danford, A., Stewart, P., Richardson, M., & Pulignano, V. (2010). Workers' experiences of skill, training and participation in lean and high performance workplaces in Britain and Italy. Employee Relations, 32(6), 606-624. https://doi.org/10.1108/01425451011083654

Purpose: The article aims to report on research into managerial practices at the workplace level in Britain and Italy in the automobile and aerospace industries. These are examined with regard to their impact on employees' perceptions of skill, train... Read More about Workers' experiences of skill, training and participation in lean and high performance workplaces in Britain and Italy.

The implementation of the 'Grenelle de l’environnement' in French law (2010)
Presentation / Conference
Dadomo, C. (2010, September). The implementation of the 'Grenelle de l’environnement' in French law. Paper presented at Society of Legal Scholars (SLS), Annual Conference, Southampton University, UK

In the history of the development of French environmental law, the so-called « Grenelle de l’environnement » will probably be remembered as a formidable and the most daring public consultation process ever organised by the French authorities. For man... Read More about The implementation of the 'Grenelle de l’environnement' in French law.

Are "standardized performance appraisal practices" really preferred? A case study in China (2010)
Journal Article
Chen, J., & Eldridge, D. (2010). Are "standardized performance appraisal practices" really preferred? A case study in China. Chinese Management Studies, 4(3), 244-257. https://doi.org/10.1108/17506141011074138

Purpose: In spite of the increasing awareness that standardized performance appraisal practices must fit in varied local contexts, limited research and mixed findings still cloud our understanding about how those appraisal practices are perceived and... Read More about Are "standardized performance appraisal practices" really preferred? A case study in China.

The impact of perceived service provider empathy on customer loyalty: Some observations from the health and fitness sector (2010)
Journal Article
Marandi, E., & Harris, J. (2010). The impact of perceived service provider empathy on customer loyalty: Some observations from the health and fitness sector. Managing Leisure, 15(3), 214-227. https://doi.org/10.1080/13606719.2010.483832

The leisure product is often dependent on the person delivering the service. The research presented here sought to better understand how important the empathy component is in that personal delivery of a service. Health and fitness clubs, faced by hig... Read More about The impact of perceived service provider empathy on customer loyalty: Some observations from the health and fitness sector.

"Innovation in inclusion" - a financial m-learning game: Part two (2010)
Journal Article
Chambers, C., & Shufflebottom, M. (2010). "Innovation in inclusion" - a financial m-learning game: Part two. Law Teacher, 44(2), 117-136. https://doi.org/10.1080/03069400.2010.486163

The second part of this paper outlines the research for designing an m-learning (mobile phone) financial education game to counter financial exclusion. The paper explains the results from the research which designed a game to test the hypothesis that... Read More about "Innovation in inclusion" - a financial m-learning game: Part two.

Effective criminal defence in Europe (2010)
Book
Cape, E., Namoradze, Z., Smith, R., & Spronken, T. (2010). Effective criminal defence in Europe. Antwerp: Intersentia

This book is based on a three year research study of access to effective criminal defence in nine European countries, which was funded by the EU. It explores and compares access to effective criminal defence in a range of countries representing the t... Read More about Effective criminal defence in Europe.

US financial recovery: Political regulations or a plan for the future? (2010)
Journal Article
Chambers, C. (2010). US financial recovery: Political regulations or a plan for the future?. Journal of Banking Regulation, 11(3), 240-255. https://doi.org/10.1057/jbr.2010.12

Although many commentators are examining and expounding the economic crisis, as it affects the United Kingdom, it is important to note that the economic crisis is global. The economic crisis in its commencement emanated a ripple effect of pervasive e... Read More about US financial recovery: Political regulations or a plan for the future?.