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All Outputs (136)

Spectacular tradition Scottish folksong and authenticity (2008)
Journal Article
Knox, D. (2008). Spectacular tradition Scottish folksong and authenticity. Annals of Tourism Research, 35(1), 255-273. https://doi.org/10.1016/j.annals.2007.07.008

This paper explores the heritage, changing nature, and re-inscription of traditional practices. It highlights the processes through which Scottish song traditions have moved from being everyday, unremarkable practice to public spectacle and tourism p... Read More about Spectacular tradition Scottish folksong and authenticity.

Customer relationship management in call centers: The uneasy process of re(form)ing the subject through the 'people-by-numbers' approach (2008)
Journal Article
Alferoff, C., & Knights, D. (2008). Customer relationship management in call centers: The uneasy process of re(form)ing the subject through the 'people-by-numbers' approach. Information and Organization, 18(1), 29-50. https://doi.org/10.1016/j.infoandorg.2007.10.002

Real-time technology has the capability of symbolising both customers and call center representatives (and the moment of interaction), purely by/as numbers, or forms. The pinnacle of this data processing is customer relationship management (CRM), whe... Read More about Customer relationship management in call centers: The uneasy process of re(form)ing the subject through the 'people-by-numbers' approach.

Reassessing the value of work-experience placements in the context of widening participation in higher education (2008)
Journal Article
Bennett, R., Eagle, L., Mousley, W., & Ali-Choudhury, R. (2008). Reassessing the value of work-experience placements in the context of widening participation in higher education. Journal of Vocational Education and Training, 60(2), 105-122. https://doi.org/10.1080/13636820802042339

A questionnaire was distributed to the heads of graduate recruitment in 900 British firms querying the recipients’ views on (1) the main benefits alleged to accrue to students on vocational degrees who complete work experience periods; (2) the value... Read More about Reassessing the value of work-experience placements in the context of widening participation in higher education.

Improving the aerospace supply chain: a preliminary assessment of an industry-level intervention (2008)
Report
Crute, V., Lewerenz, M., Parry, G., & Graves, A. (2008). Improving the aerospace supply chain: a preliminary assessment of an industry-level intervention

The objectives of the study were to 1. Evaluate the SC21 initiative in relation to the changing industry context and consequent customer company requirements; and current trends in supply chain management; 2.Examine the impact operating within a co... Read More about Improving the aerospace supply chain: a preliminary assessment of an industry-level intervention.

Developing leadership for sustainable development (2008)
Book Chapter
Edwards, G., Turnbull, S., Stephens, D., & Johnston, A. (2008). Developing leadership for sustainable development. In N. Huber, & M. Harvey (Eds.), Leadership: Impact, Culture and Sustainability. International Leadership Association (ILA)