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All Outputs (30)

Implications of globalisation on customer relationship management (2001)
Book Chapter
Kitchen, P. J., Shergill, G., & Eagle, L. (2001). Implications of globalisation on customer relationship management. In J. Sheth, A. Parvatiyar, & G. Shainesh (Eds.), Customer Relationship Management: Emerging Concepts, Tools and Applications. New Delhi, India: McGraw Hill

Creating professional learners (2001)
Book Chapter
Hunt, L. M., Thomas, M. J. W., Eagle, L., & Shergill, G. (2001). Creating professional learners. In J. W. Thomas, & G. J. F. Hunt (Eds.), Enhancing Professionalism in Aviation (23-32). Aukland: Massey University

The teaching-research nexus (2001)
Book Chapter
Eagle, L. (2001). The teaching-research nexus. In S. Paweai, & G. Suddaby (Eds.), Towards Understanding the Interdependence of Research and Teaching (15-18). New Zealand: Massey University

Theory and practice in SME performance measurement systems (2001)
Journal Article
Hudson, M., Smart, A., & Bourne, M. (2001). Theory and practice in SME performance measurement systems. International Journal of Operations and Production Management, 21(8), 1096-1115. https://doi.org/10.1108/EUM0000000005587

Describes research undertaken to evaluate the appropriateness of strategic performance measurement (PM) system development processes for small- and medium-sized enterprises (SAIEs). An evaluation is undertaken often PM approaches found in the literat... Read More about Theory and practice in SME performance measurement systems.

Doing the doric: The institutionalization of regional language and culture in the north-east of Scotland (2001)
Journal Article
Knox, D. (2001). Doing the doric: The institutionalization of regional language and culture in the north-east of Scotland. Social and Cultural Geography, 2(3), 315-331. https://doi.org/10.1080/14649360120073888

The focus of this paper is on the practices and processes of joint action and knowledge, the performativity of language and the tracing of how particular items of rhetoric move, solidify and change. The paper illustrates the contingent factors that g... Read More about Doing the doric: The institutionalization of regional language and culture in the north-east of Scotland.

Relationship fundraising: How to keep donors loyal (2001)
Journal Article
Sargeant, A. (2001). Relationship fundraising: How to keep donors loyal. Nonprofit Management and Leadership, 12(2), 177-192. https://doi.org/10.1002/nml.12204

This article explores how relationship marketing and its variant relationship fundraising may be used to assist nonprofits in reducing the lapse rate of donors to their organization. Employing a postal survey of ten thousand donors to causes in a var... Read More about Relationship fundraising: How to keep donors loyal.

Money, credit and spending: Drawing causal inferences (2001)
Journal Article
Caporale, G. M., & Howells, P. (2001). Money, credit and spending: Drawing causal inferences. Scottish Journal of Political Economy, 48(5), 547-557. https://doi.org/10.1111/1467-9485.00214

It is widely accepted that loans cause deposits. Hitherto, though, the empirical evidence has come from bivariate causality tests which we now know can give rise to invalid inference if either of the two variables is causally influenced by some third... Read More about Money, credit and spending: Drawing causal inferences.

Negative capability: Managing the confusing uncertainties of change (2001)
Journal Article
French, R. (2001). Negative capability: Managing the confusing uncertainties of change. Journal of Organizational Change Management, 14(5), 480-492. https://doi.org/10.1108/EUM0000000005876

Explores how psychoanalytic thinking can contribute to the management of the conflicting emotions stimulated by cliange. Suggests that successful change management depends on a combination of "positive" and "negative" capabilities. The positive capab... Read More about Negative capability: Managing the confusing uncertainties of change.