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The influences of cleanliness and employee attributes on perceived service quality in restaurants in a developing country (2017)
Journal Article
Truong, N., Nisar, T., Knox, D., & Prabhakar, G. P. (2017). The influences of cleanliness and employee attributes on perceived service quality in restaurants in a developing country. International Journal of Culture, Tourism and Hospitality Research, 11(4), 608-627. https://doi.org/10.1108/IJCTHR-11-2016-0111

© 2017, © Emerald Publishing Limited. Purpose: The purpose of this paper is to investigate the service quality of full-service restaurants in Vietnam to explore possible factors that may impact customer perception, which subsequently influences custo... Read More about The influences of cleanliness and employee attributes on perceived service quality in restaurants in a developing country.