The effect of management commitment to service quality on employees affective and performance outcomes: An empirical investigation of the New Zealand public healthcare sector
(2006)
Journal Article
Ashill, N., Carruthers, J., & Krisjanous, J. (2006). The effect of management commitment to service quality on employees affective and performance outcomes: An empirical investigation of the New Zealand public healthcare sector. International Journal of Nonprofit and Voluntary Sector Marketing, 11(4), 271-287. https://doi.org/10.1002/nvsm.281
All Outputs (3)
Mapping and assessing the key management issues influencing UK public healthcare purchaser-provider cooperation (2006)
Journal Article
Rod, M., Carruthers, J., & Ashill, N. J. (2006). Mapping and assessing the key management issues influencing UK public healthcare purchaser-provider cooperation. Qualitative Market Research: An International Journal, 9(1), 86-102. https://doi.org/10.1108/13522750610640576Purpose - The purpose is to examine the bases of positive relations between suppliers and purchasers of healthcare services. In doing so, the paper examines the nature of cooperation between the providers of healthcare services (hospitals) and those... Read More about Mapping and assessing the key management issues influencing UK public healthcare purchaser-provider cooperation.
Antecedents and outcomes of service recovery performance: Insights from an organisation post-corporatisation and post-deregulation (2006)
Journal Article
Rod, M., Carruthers, J., & Ashill, N. (2006). Antecedents and outcomes of service recovery performance: Insights from an organisation post-corporatisation and post-deregulation. Innovative Marketing, 2(2), 20-31