All Outputs (3)

Investigating key antecedents of customer satisfaction in B2B information service firms (2014)
Conference Proceeding
Kumar, V., Kumari, A., Ruan, X., Garza-Reyes, J. A., & Akkaranggoon, S. (2014). Investigating key antecedents of customer satisfaction in B2B information service firms. In IFIP Advances in Information and Communication Technology (327-337). https://doi.org/10.1007/978-3-662-45526-5_30

Service sector has grown significantly over the years and now is one of the major contributors of the Gross Domestic Product (GDP) of most of the developed and developing economies. Within the service sector, information economy has grown significant... Read More about Investigating key antecedents of customer satisfaction in B2B information service firms.

Dependability a key element for achieving competitive advantage: A study of information service firms (2013)
Conference Proceeding
Kumar, V., Kumari, A., Garza-Reyes, J., & Lim, M. (2013). Dependability a key element for achieving competitive advantage: A study of information service firms. . https://doi.org/10.1007/978-3-642-41266-0_59

© IFIP International Federation for Information Processing 2013. In the current economic climate and intense competitive environment achieving sustainable competitive advantage has become vital for any organisation’s survival. Organisations around th... Read More about Dependability a key element for achieving competitive advantage: A study of information service firms.

ESOMAR: Clearing the eMist 2000 (2001)
Conference Proceeding
Nancarrow, C., Pallister, J., & Brace, I. (2001). ESOMAR: Clearing the eMist 2000