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A critique of product and service based systems (2009)
Book Chapter
Huang, X., Newnes, L., & Parry, G. (2009). A critique of product and service based systems. In D. Ceglarek (Ed.), Proceedings of the 7th International Conference on Manufacturing Research (ICMR09) (405-412). University of Warwick

The review presented in this paper examines the differences and similarities between products and services. These are then presented as a basis for questioning the need for a business to manage products and services differently. A spectrum of the d... Read More about A critique of product and service based systems.