Implications of globalisation on customer relationship management

Kitchen, Philip J; Shergill, G.; Eagle, Lynne

All Outputs (4)

The role of main contractors in developing customer focus up and down construction's supply chain (2001)
Book Chapter
Jones, M., & Saad, M. (2001). The role of main contractors in developing customer focus up and down construction's supply chain. In A. Erridge, R. Fee, & J. McIlroy (Eds.), Best Practice Procurement: Public and Private Sector Perspectives (90-99). Gower Publishing Ltd

The teaching-research nexus (2001)
Book Chapter
Eagle, L. (2001). The teaching-research nexus. In S. Paweai, & G. Suddaby (Eds.), Towards Understanding the Interdependence of Research and Teaching (15-18). New Zealand: Massey University

Creating professional learners (2001)
Book Chapter
Hunt, L. M., Thomas, M. J. W., Eagle, L., & Shergill, G. (2001). Creating professional learners. In J. W. Thomas, & G. J. F. Hunt (Eds.), Enhancing Professionalism in Aviation (23-32). Aukland: Massey University

Implications of globalisation on customer relationship management (2001)
Book Chapter
Kitchen, P. J., Shergill, G., & Eagle, L. (2001). Implications of globalisation on customer relationship management. In J. Sheth, A. Parvatiyar, & G. Shainesh (Eds.), Customer Relationship Management: Emerging Concepts, Tools and Applications. New Delhi, India: McGraw Hill