The English patient experience: Does healthcare service quality matter?
(2015)
Book Chapter
Smith, M. (2015). The English patient experience: Does healthcare service quality matter?. In Z. Radnor, & D. Upton (Eds.), Public Service Operations Management. Routledge
The performance of family doctors has the potential for considerable impact on overall patient care and satisfaction. This chapter focuses on publicly funded GP surgeries in England, considering the impact of performance measurement on patient satisf... Read More about The English patient experience: Does healthcare service quality matter?.