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An approach to managing the complexity of knowledge intensive business processes (2013)
Thesis
Oak, P. An approach to managing the complexity of knowledge intensive business processes. (Thesis). University of the West of England. Retrieved from https://uwe-repository.worktribe.com/output/933419

Organisations face ever growing complexity in the business environment and use processes to deliver value in a stable, sustainable and controllable way. However complexity in the business environment is threatening the stability of processes and forc... Read More about An approach to managing the complexity of knowledge intensive business processes.

What is being experienced in experiential learning? (2013)
Presentation / Conference
Tomkins, L., & Ulus, E. (2013, March). What is being experienced in experiential learning?. Paper presented at Management Learning: Learning to publish, publishing to learn, Lancaster University, UK

Membership, influence and voice: A discussion of trade union renewal in the french context (2013)
Journal Article
Milner, S., & Mathers, A. (2013). Membership, influence and voice: A discussion of trade union renewal in the french context. Industrial Relations Journal, 44(2), 122-138. https://doi.org/10.1111/irj.12010

Union density in France has fallen to exceptionally low levels, yet unions are able to mobilise millions of supporters against government austerity measures. Some authors therefore argue that the union revitalisation literature overemphasises density... Read More about Membership, influence and voice: A discussion of trade union renewal in the french context.

Resistance is futile? Evidence from the small firms sector (2013)
Presentation / Conference
Miller, J. (2013, March). Resistance is futile? Evidence from the small firms sector. Paper presented at International Labour Process Conference, New Brunswick, NJ. USA

This paper examines the degree to which workers in small firms seek to resist employer initiatives, either as individual workers or as a collective of workers. It finds that workers can and do adopt informal collectivism as a means of resisting work... Read More about Resistance is futile? Evidence from the small firms sector.

Taxing times: Lean working and the creation of (in)efficiencies in hm revenue and customs (2013)
Journal Article
Carter, B., Danford, A., Howcroft, D., Richardson, H., Smith, A., & Taylor, P. (2013). Taxing times: Lean working and the creation of (in)efficiencies in hm revenue and customs. Public Administration, 91(1), 83-97. https://doi.org/10.1111/j.1467-9299.2012.02073.x

The prevailing economic and budgetary climate is intensifying the search for methods and practices aimed at generating efficiencies in public sector provision. This paper investigates the increasingly popular bundle of techniques operating under the... Read More about Taxing times: Lean working and the creation of (in)efficiencies in hm revenue and customs.

Adopting selfservice technology to do more with less (2013)
Journal Article
Hilton, T., Hughes, T., Little, E., & Marandi, E. (2013). Adopting selfservice technology to do more with less. Journal of Services Marketing, 27(1), 3-12. https://doi.org/10.1108/08876041311296338

Employees have traditionally played a major role in the customer's service experience. Yet selfservice technology (SST) replaces the customerservice employee experience with a customertechnology experience. This paper seeks to use a servicedomina... Read More about Adopting selfservice technology to do more with less.

Examining the information value of virtual communities: Factual versus opinion-based message content (2013)
Journal Article
Archer-Brown, C., Piercy, N., & Joinson, A. (2013). Examining the information value of virtual communities: Factual versus opinion-based message content. Journal of Marketing Management, 29(3-4), 421-438. https://doi.org/10.1080/0267257X.2012.732599

Social customer relationship management (SCRM) is an evolving discipline which uses technology as a communication channel. It is under-researched and is lacking in its use of traditional marketing principles to inform practice. We shed light on the t... Read More about Examining the information value of virtual communities: Factual versus opinion-based message content.

Environmental protection, security and armed conflict: A sustainable development perspective (2013)
Book
Das, O. (2013). Environmental protection, security and armed conflict: A sustainable development perspective. Cheltenham, UK: Edward Elgar Publishing Ltd

'Environmental Protection, Security and Armed Conflict is a timely reminder of the need to integrate sustainable development into key areas of international law, including all phases of armed conflict. Onita Das cleverly picks her way through the app... Read More about Environmental protection, security and armed conflict: A sustainable development perspective.

Music business models and piracy (2013)
Journal Article
Bustinza, O. F., Vendrell-Herrero, F., Parry, G., & Myrthianos, V. (2013). Music business models and piracy. Industrial Management and Data Systems, 113(1), 4-22. https://doi.org/10.1108/02635571311289638

The purpose of this paper is to estimate the scale of illegal file-sharing activity across ten countries and to correlate this activity with country revenues. The work aims to elucidate an under-explored business model challenge which exists in paral... Read More about Music business models and piracy.

Lean six sigma supply chain case study: Aircraft shipment improvement in a pharmaceutical company (2013)
Book Chapter
Garza-Reyes, J. A., Rocha-Lona, L., Alvarez-Reyes, S. E., Eldridge, S., Garza-Reyes, J., & Kumar, V. (2013). Lean six sigma supply chain case study: Aircraft shipment improvement in a pharmaceutical company. In A. Azevedo (Ed.), Advances in Sustainable and Competitive Manufacturing Systems (1475-1487). Switzerland: Springer. https://doi.org/10.1007/978-3-319-00557-7_119

© Springer International Publishing Switzerland 2013. Distribution is an important activity in the integrated supply-chain management for pharmaceutical products, especially when these goods have to travel long distances from manufacturing facilities... Read More about Lean six sigma supply chain case study: Aircraft shipment improvement in a pharmaceutical company.

Dynamic capabilities in a sixth-generation family firm: Entrepreneurship and the Bibby Line (2013)
Journal Article
Jones, O., Ghobadian, A., O'Regan, N., & Antcliff, V. (2013). Dynamic capabilities in a sixth-generation family firm: Entrepreneurship and the Bibby Line. Business History, 55(6), 910-941. https://doi.org/10.1080/00076791.2012.744590

In this paper we draw on the theory of dynamic capabilities to examine development of the only surviving family-owned Liverpool shipping company. The Bibby Line was founded in 1807 to take advantage of the growing sea-trade based in Liverpool. The co... Read More about Dynamic capabilities in a sixth-generation family firm: Entrepreneurship and the Bibby Line.

Leadership, vision, strategy, and the art of publishing in India: An interview with the legendary Tejeshwar Singh of Sage Publications (India) (2013)
Journal Article
Prabhakar, G. P., Saran, P., & Liddle, J. (2013). Leadership, vision, strategy, and the art of publishing in India: An interview with the legendary Tejeshwar Singh of Sage Publications (India). Journal of Management Inquiry, 22(1), 51-57

This work highlights the experiences of the founder of a well-known publishing company and the revelations he had in this journey with the specific context of India, challenges he faced, his vision, business model, and his philosophy of management. T... Read More about Leadership, vision, strategy, and the art of publishing in India: An interview with the legendary Tejeshwar Singh of Sage Publications (India).

Policing cyber hate, cyber threat and cyber terrorism (2013)
Journal Article
Chambers-Jones, C. (2013). Policing cyber hate, cyber threat and cyber terrorism. International Journal of Police Science and Management, 15(1), 74-75

In late August 2012 the Government Forum of Incident Response and Cyber security Teams (GFIRST) gathered in Atlanta to discuss cyber threats and how new realities are emerging and how new forms of regulation are needed. At the same time Policing cyb... Read More about Policing cyber hate, cyber threat and cyber terrorism.