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All Outputs (15)

The impact of operations performance on customer loyalty (2010)
Journal Article
Kumar, V., Batista, L., & Maull, R. (2010). The impact of operations performance on customer loyalty. Service Science, 3(2), 158-171. https://doi.org/10.1287/serv.3.2.158

This research develops a longitudinal study that builds upon previous findings that operations performance of service delivery can positively affect customer satisfaction, further extending this verdict to point out operations performance as a direct... Read More about The impact of operations performance on customer loyalty.

Workers' experiences of skill, training and participation in lean and high performance workplaces in Britain and Italy (2010)
Journal Article
Danford, A., Stewart, P., Richardson, M., & Pulignano, V. (2010). Workers' experiences of skill, training and participation in lean and high performance workplaces in Britain and Italy. Employee Relations, 32(6), 606-624. https://doi.org/10.1108/01425451011083654

Purpose: The article aims to report on research into managerial practices at the workplace level in Britain and Italy in the automobile and aerospace industries. These are examined with regard to their impact on employees' perceptions of skill, train... Read More about Workers' experiences of skill, training and participation in lean and high performance workplaces in Britain and Italy.

Are "standardized performance appraisal practices" really preferred? A case study in China (2010)
Journal Article
Chen, J., & Eldridge, D. (2010). Are "standardized performance appraisal practices" really preferred? A case study in China. Chinese Management Studies, 4(3), 244-257. https://doi.org/10.1108/17506141011074138

Purpose: In spite of the increasing awareness that standardized performance appraisal practices must fit in varied local contexts, limited research and mixed findings still cloud our understanding about how those appraisal practices are perceived and... Read More about Are "standardized performance appraisal practices" really preferred? A case study in China.

"Innovation in inclusion" - a financial m-learning game: Part two (2010)
Journal Article
Chambers, C., & Shufflebottom, M. (2010). "Innovation in inclusion" - a financial m-learning game: Part two. Law Teacher, 44(2), 117-136. https://doi.org/10.1080/03069400.2010.486163

The second part of this paper outlines the research for designing an m-learning (mobile phone) financial education game to counter financial exclusion. The paper explains the results from the research which designed a game to test the hypothesis that... Read More about "Innovation in inclusion" - a financial m-learning game: Part two.

The impact of perceived service provider empathy on customer loyalty: Some observations from the health and fitness sector (2010)
Journal Article
Marandi, E., & Harris, J. (2010). The impact of perceived service provider empathy on customer loyalty: Some observations from the health and fitness sector. Managing Leisure, 15(3), 214-227. https://doi.org/10.1080/13606719.2010.483832

The leisure product is often dependent on the person delivering the service. The research presented here sought to better understand how important the empathy component is in that personal delivery of a service. Health and fitness clubs, faced by hig... Read More about The impact of perceived service provider empathy on customer loyalty: Some observations from the health and fitness sector.

US financial recovery: Political regulations or a plan for the future? (2010)
Journal Article
Chambers, C. (2010). US financial recovery: Political regulations or a plan for the future?. Journal of Banking Regulation, 11(3), 240-255. https://doi.org/10.1057/jbr.2010.12

Although many commentators are examining and expounding the economic crisis, as it affects the United Kingdom, it is important to note that the economic crisis is global. The economic crisis in its commencement emanated a ripple effect of pervasive e... Read More about US financial recovery: Political regulations or a plan for the future?.

"Innovation in inclusion" - a financial m-learning game: Part one (2010)
Journal Article
Chambers, C., & Shufflebottom, M. (2010). "Innovation in inclusion" - a financial m-learning game: Part one. Law Teacher, 44(1), 17-31. https://doi.org/10.1080/03069400903541302

This is part one of a two-part paper. The papers outline the research for designing an m-learning (mobile phone) financial education game to counter financial exclusion. The paper will explain what led the researchers to use an m-learning game and wh... Read More about "Innovation in inclusion" - a financial m-learning game: Part one.

For all of our languages we are not natives here (2010)
Journal Article
Gillen, M. (2010). For all of our languages we are not natives here. International Journal of Innovation in the Digital Economy, 1(3), 40-55. https://doi.org/10.4018/jide.2010070103

This paper seeks to explore the concept of the digital divide by critiquing the notion of the digital native and its relationship to the legal conception of technology transfer and sited knowledge. It is the contention of this paper that technology t... Read More about For all of our languages we are not natives here.

Sustaining architects' and engineers' motivation in design firms: An investigation of critical success factors (2010)
Journal Article
Oyedele, L. (2010). Sustaining architects' and engineers' motivation in design firms: An investigation of critical success factors. Engineering, Construction and Architectural Management, 17(2), 180-196. https://doi.org/10.1108/09699981011024687

Purpose - The overall intent of this research is to identify critical factors influencing architects' and design engineers' (AE) motivational level in design firms. Design/methodology/approach - Motivational theories from the literature on organizati... Read More about Sustaining architects' and engineers' motivation in design firms: An investigation of critical success factors.

Who am I and what am I doing here?: Becoming and being a project manager (2010)
Journal Article
Paton, S., Hodgson, D., & Cicmil, S. (2010). Who am I and what am I doing here?: Becoming and being a project manager. Journal of Management Development, 29(2), 157-166. https://doi.org/10.1108/02621711011019297

Purpose: This paper aims to empirically explore the nature of tensions that emerge within the process of becoming a manager in the post-bureaucratic organisation, by focusing on the emergence of project management as a key carrier of post-bureaucracy... Read More about Who am I and what am I doing here?: Becoming and being a project manager.