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Examining the relationship between social media analytics practices and business performance in the Indian retail industry: The mediating role of customer engagement (2020)
Journal Article
Garg, P., Gupta, B., Dzever, S., Sivarajah, U., & Kumar, V. (in press). Examining the relationship between social media analytics practices and business performance in the Indian retail industry: The mediating role of customer engagement. International Journal of Information Management,

Social media analytics (SMA) is a dynamic field which has received considerable attention from both academics and management practitioners alike. A significant number of the scholarly research currently being conducted in SMA, however, is conceptual.... Read More about Examining the relationship between social media analytics practices and business performance in the Indian retail industry: The mediating role of customer engagement.

An investigation of the performance of nascent manufacturing firms (2019)
Journal Article
Zhang, Y., Zwiegelaar, J., & Kumar, V. (in press). An investigation of the performance of nascent manufacturing firms. Journal of Small Business Management,

To understand the context for firms being created in the manufacturing space we explore the factors affecting performance by applying Gartners’ (2004) overarching theoretical framework. We investigate the phenomenon of nascent entrepreneurship from a... Read More about An investigation of the performance of nascent manufacturing firms.

Challenges to the transformational role of university in regional innovation system (2015)
Presentation / Conference
Ruan, X., Saad, M., Kumar, V., & Kumari, A. (2015, September). Challenges to the transformational role of university in regional innovation system. Paper presented at BAM 2015

A review of literature recognizes that universities play an important role towards regional innovation system and the innovation systems in China differ from the one in advanced marketing economies. Over the past decade, some university mergers took... Read More about Challenges to the transformational role of university in regional innovation system.

In-depth study of decoupling point as a reference model: An application for health service supply chain (2014)
Journal Article
Guven-Uslu, P., Chan, H. K., Ijaz, S., Bak, O., Whitlow, B., & Kumar, V. (2014). In-depth study of decoupling point as a reference model: An application for health service supply chain. Production Planning and Control, 25(13-14), 1107-1117. https://doi.org/10.1080/09537287.2013.808841

© 2013 © 2013 Taylor & Francis. This paper reports the findings from a case study research about in-depth analysis of decoupling point as a reference model to address a particular management dilemma. Managers from a health service organisation cont... Read More about In-depth study of decoupling point as a reference model: An application for health service supply chain.

Supplier replenishment policy using e-Kanban: A framework for successful implementation (2014)
Journal Article
Mackerron, G., Kumar, M., Kumar, V., & Esain, A. (2014). Supplier replenishment policy using e-Kanban: A framework for successful implementation. Production Planning and Control, 25(2), 161-175. https://doi.org/10.1080/09537287.2013.782950

This paper provides generic implementation guidelines for an electronic supplier Kanban in the form of an eight-step implementation Framework. This has been tested, proven and realised, providing a clear process to follow. The steps provide a clear p... Read More about Supplier replenishment policy using e-Kanban: A framework for successful implementation.

Exploring the application of quality improvement programmes and ISO standards in the Indian marble mining sector (2014)
Journal Article
Garza-Reyes, J. A., Devpura, M., Garza-Reyes, J., Kumar, V., Rocha-Lona, L., & Soriano-Meier, H. (2014). Exploring the application of quality improvement programmes and ISO standards in the Indian marble mining sector. International Journal of Productivity and Quality Management, 13(3), 310-328. https://doi.org/10.1504/IJPQM.2014.060420

In this era of globalisation, as competition intensifies, providing quality products and services has become a competitive advantage and a need to ensure survival. To ensure such competitive advantage, organisations of different industries around the... Read More about Exploring the application of quality improvement programmes and ISO standards in the Indian marble mining sector.

Selection and ranking of low cost countries for outsourcing and off shoring in the manufacturing sector (2013)
Journal Article
outsourcing and off shoring in the manufacturing sector. IFIP Advances in Information and Communication Technology, 414, 501-512. https://doi.org/10.1007/978-3-642-41266-0_60

With the advent of globalisation, there is a need for companies to gain and sustain a competitive advantage. Outsourcing and offshoring are strategies often employed by organisations to sustain and gain such competitive advantage. This paper focuses... Read More about Selection and ranking of low cost countries for outsourcing and off shoring in the manufacturing sector.

A comparative study of the implementation status of lean six sigma in South Korea and the UK (2013)
Journal Article
Lee, J. H., Garza-Reyes, J., Kumar, V., Rocha-Lona, L., & Mishra, N. (2013). A comparative study of the implementation status of lean six sigma in South Korea and the UK. https://doi.org/10.1007/978-3-319-00557-7_120

Fierce competition and more complex customer needs and demands have forced organisations to continuously improve their operations and the quality of their products and services. Over the last decades, two of the most popular and effective strategies... Read More about A comparative study of the implementation status of lean six sigma in South Korea and the UK.

Dependability a key element for achieving competitive advantage: A study of information service firms (2013)
Journal Article
Kumar, V., Kumari, A., Garza-Reyes, J., & Lim, M. (2013). Dependability a key element for achieving competitive advantage: A study of information service firms. IFIP Advances in Information and Communication Technology, 414, 493-500. https://doi.org/10.1007/978-3-642-41266-0_59

In the current economic climate and intense competitive environment achieving sustainable competitive advantage has become vital for any organisation’s survival. Organisations around the globe are seeking ways to distinguish themselves from their com... Read More about Dependability a key element for achieving competitive advantage: A study of information service firms.

Lean six sigma supply chain case study: Aircraft shipment improvement in a pharmaceutical company (2013)
Book Chapter
Garza-Reyes, J. A., Rocha-Lona, L., Alvarez-Reyes, S. E., Eldridge, S., Garza-Reyes, J., & Kumar, V. (2013). Lean six sigma supply chain case study: Aircraft shipment improvement in a pharmaceutical company. In A. Azevedo (Ed.), Advances in Sustainable and Competitive Manufacturing Systems, 1475-1487. Springer. https://doi.org/10.1007/978-3-319-00557-7_119

© Springer International Publishing Switzerland 2013. Distribution is an important activity in the integrated supply-chain management for pharmaceutical products, especially when these goods have to travel long distances from manufacturing facilities... Read More about Lean six sigma supply chain case study: Aircraft shipment improvement in a pharmaceutical company.

A CBFSA approach to resolve the distributed manufacturing process planning problem in a supply chain environment (2012)
Journal Article
Mishra, N., Kumar, V., Chan, F. T., & Tiwari, M. K. (2012). A CBFSA approach to resolve the distributed manufacturing process planning problem in a supply chain environment. International Journal of Production Research, 50(2), 535-550. https://doi.org/10.1080/00207543.2010.543176

In this competitive world cost and lead time reduction are of prime concern for manufacturing firms. To achieve this objective manufacturing entities are adopting several management philosophies such as Total Quality Management (TQM), just-in-time (J... Read More about A CBFSA approach to resolve the distributed manufacturing process planning problem in a supply chain environment.

Managing warehousing in an agile supply chain environment: An F-AIS algorithm based approach (2011)
Journal Article
Kumar, V., Mishra, N., Chan, F. T., & Verma, A. (2011). Managing warehousing in an agile supply chain environment: An F-AIS algorithm based approach. International Journal of Production Research, 49(21), 6407-6426. https://doi.org/10.1080/00207543.2010.528057

In recent years, application of the agile concept in the manufacturing sector has been researched extensively to reduce the varying effect of customer demands. However, most of the research work is focused on the shop floor of different manufacturing... Read More about Managing warehousing in an agile supply chain environment: An F-AIS algorithm based approach.

The impact of operations performance on customer loyalty (2010)
Journal Article
Kumar, V., Batista, L., & Maull, R. (2010). The impact of operations performance on customer loyalty. Service Science, 3(2), 158-171. https://doi.org/10.1287/serv.3.2.158

This research develops a longitudinal study that builds upon previous findings that operations performance of service delivery can positively affect customer satisfaction, further extending this verdict to point out operations performance as a direct... Read More about The impact of operations performance on customer loyalty.

The relevance of outsourcing and leagile strategies in performance optimization of an integrated process planning and scheduling model (2009)
Journal Article
Chan, F. T., Chan, F. T. S., Kumar, V., & Tiwari, M. K. (2009). The relevance of outsourcing and leagile strategies in performance optimization of an integrated process planning and scheduling model. International Journal of Production Research, 47(1), 119-142. https://doi.org/10.1080/00207540600818195

Over the past few years growing global competition has forced the manufacturing industries to upgrade their old production strategies with the modern day approaches. As a result, recent interest has been developed towards finding an appropriate polic... Read More about The relevance of outsourcing and leagile strategies in performance optimization of an integrated process planning and scheduling model.


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