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Female part-time managers: Careers, mentors and role models (2014)
Journal Article
Durbin, S., & Tomlinson, J. (2014). Female part-time managers: Careers, mentors and role models. Gender, Work and Organization, 21(4), 308-320. https://doi.org/10.1111/gwao.12038

This paper explores the careers of 27 women employed as part-time managers in a range of UK public, private and not-for-profit sector organizations. Drawing upon semi-structured interviews, the article briefly summarizes the career trajectories of th... Read More about Female part-time managers: Careers, mentors and role models.

Knowledge creation, call centres and gender: A critical perspective (2011)
Book Chapter
Durbin, S. (2011). Knowledge creation, call centres and gender: A critical perspective. In B. Krings (Ed.), Brain Drain or Brain Gain: Changes of work in knowledge-based societies, 241-260. Sigma

This chapter analyses the design of call centres and the implications of this from a business and gender perspective. It is based upon research in two UK call centres developed by two leading financial services organisations, referred to throughout a... Read More about Knowledge creation, call centres and gender: A critical perspective.

Diversities in an organisational context (2008)
Journal Article
Durbin, S., Lovell, L., & Winters (now Miller), J. (2008). Diversities in an organisational context. Equal Opportunities International, 27(4), 396-400

The purpose of this paper is to report on a research day on the theme of diversity, held at the Centre for Employment Studies Research, University of the West of England. The report is based upon observations, notes and discussions of papers presente... Read More about Diversities in an organisational context.

Who gets to be a knowledge worker? The case of UK call centres (2007)
Book Chapter
Durbin, S. (2007). Who gets to be a knowledge worker? The case of UK call centres. In S. Walby, H. Gottfried, K. Gottschall, & M. Osawa (Eds.), Gendering the Knowledge Economy: Comparative perspectives, 228-247. Palgrave Macmillan


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