Skip to main content

Research Repository

Advanced Search

All Outputs (83)

Scope creep in software development (2008)
Journal Article
Prabhakar, G. P., & Quah, J. (2008). Scope creep in software development

This article clarifies the role and effects of scope creep in software development projects. It discusses how scope can be effectively managed to avoid it from “creeping” and reducing chances of project success. By reviewing a range of literary works... Read More about Scope creep in software development.

The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise (2008)
Journal Article
Rod, M., Ashill, N. J., & Carruthers, J. (2008). The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise. Journal of Retailing and Consumer Services, 15(1), 22-31. https://doi.org/10.1016/j.jretconser.2007.02.002

Frontline employees (FLEs) in a large state-owned enterprise (SOE) completed a self-administered questionnaire on job demand stressors affecting their service recovery efforts, their organisational commitment, and job satisfaction. Analysis of the da... Read More about The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise.

Attitudes and self-reported behavior of patients, doctors, and pharmacists in New Zealand and Belgium toward direct-to-consumer advertising of medication (2008)
Journal Article
Dens, N., Eagle, L., & De Pelsmacker, P. (2008). Attitudes and self-reported behavior of patients, doctors, and pharmacists in New Zealand and Belgium toward direct-to-consumer advertising of medication. Health Communication, 23(1), 45-61. https://doi.org/10.1080/10410230701805190

Patients', doctors', and pharmacists' attitudes toward direct-to-consumer advertising (DTCA) for medication and their perceptions of its impact on patient self-reported behavior in terms of request for, and consumption of, advertised medication were... Read More about Attitudes and self-reported behavior of patients, doctors, and pharmacists in New Zealand and Belgium toward direct-to-consumer advertising of medication.

A post-mortem evaluation of an IT project: a case study of a process enhancement IT-project in a maintenance, repair and overhaul company (2008)
Journal Article
Lehmann, U., & Prabhakar, G. P. (2008). A post-mortem evaluation of an IT project: a case study of a process enhancement IT-project in a maintenance, repair and overhaul company. International Journal of Business and Management, 3(6), 57-70

The present work represents a post mortem evaluation of an SAP-IT project. It focuses on critical success factors (CSF) in order to establish an appropriate guideline for the project evaluation. A review of contemporary project management literatur... Read More about A post-mortem evaluation of an IT project: a case study of a process enhancement IT-project in a maintenance, repair and overhaul company.

Myopic rhetorics: Reflecting epistemologically and ethically on the demand for relevance in organizational and management research (2008)
Journal Article
Knights, D. (2008). Myopic rhetorics: Reflecting epistemologically and ethically on the demand for relevance in organizational and management research. Academy of Management Learning and Education, 7(4), 537-552. https://doi.org/10.5465/AMLE.2008.35882194

I examine the relevance debate in organizational/management research and teaching as a disciplinary rhetoric that should be treated with a degree of caution if not skepticism. For enslavement to relevance is in danger of reducing our independence as... Read More about Myopic rhetorics: Reflecting epistemologically and ethically on the demand for relevance in organizational and management research.

Customer relationship management in call centers: The uneasy process of re(form)ing the subject through the 'people-by-numbers' approach (2008)
Journal Article
Alferoff, C., & Knights, D. (2008). Customer relationship management in call centers: The uneasy process of re(form)ing the subject through the 'people-by-numbers' approach. Information and Organization, 18(1), 29-50. https://doi.org/10.1016/j.infoandorg.2007.10.002

Real-time technology has the capability of symbolising both customers and call center representatives (and the moment of interaction), purely by/as numbers, or forms. The pinnacle of this data processing is customer relationship management (CRM), whe... Read More about Customer relationship management in call centers: The uneasy process of re(form)ing the subject through the 'people-by-numbers' approach.

Reassessing the value of work-experience placements in the context of widening participation in higher education (2008)
Journal Article
Bennett, R., Eagle, L., Mousley, W., & Ali-Choudhury, R. (2008). Reassessing the value of work-experience placements in the context of widening participation in higher education. Journal of Vocational Education and Training, 60(2), 105-122. https://doi.org/10.1080/13636820802042339

A questionnaire was distributed to the heads of graduate recruitment in 900 British firms querying the recipients’ views on (1) the main benefits alleged to accrue to students on vocational degrees who complete work experience periods; (2) the value... Read More about Reassessing the value of work-experience placements in the context of widening participation in higher education.

Formal strategic planning, operating environment, size, sector and performance: evidence from the UK’s manufacturing SMEs (2008)
Journal Article
Ghobadian, A., O'Regan, N., Thomas, H., & Liu, J. (2008). Formal strategic planning, operating environment, size, sector and performance: evidence from the UK’s manufacturing SMEs. Journal of General Management, 34(2), 1-20

The relationship between strategic planning and firm performance has long interested strategic management researchers. In the past decade, this research effort has slowed down, while strategic planning has gained greater popularity among managers. Ho... Read More about Formal strategic planning, operating environment, size, sector and performance: evidence from the UK’s manufacturing SMEs.

Keynes’s relevance in the new millennium (2008)
Journal Article
Howells, P. (2008). Keynes’s relevance in the new millennium. Informacion Comercial Espanola -Monthly Edition-, 845, 93-105

This paper examines aspects of the economics of J M Keynes for the relevance that they may have to a number of current issues particularly those faced by central banks in the second half of 2008. In particular, we shall see that Keynes’s view of the... Read More about Keynes’s relevance in the new millennium.

Spectacular tradition Scottish folksong and authenticity (2008)
Journal Article
Knox, D. (2008). Spectacular tradition Scottish folksong and authenticity. Annals of Tourism Research, 35(1), 255-273. https://doi.org/10.1016/j.annals.2007.07.008

This paper explores the heritage, changing nature, and re-inscription of traditional practices. It highlights the processes through which Scottish song traditions have moved from being everyday, unremarkable practice to public spectacle and tourism p... Read More about Spectacular tradition Scottish folksong and authenticity.

Nuts, zoo, and the mediation of a youthful masculinity (2008)
Journal Article
Jordan, F., & Fleming, S. (2008). Nuts, zoo, and the mediation of a youthful masculinity. Leisure / Loisir, 32(2), 331-351. https://doi.org/10.1080/14927713.2008.9651413

Nuts and Zoo, two mass market “men's lifestyle” magazines aimed specifically at young men were launched in Britain in 2004. With their tabloidesque presentation and irreverent editorial style, initial sales of the weeklies were an unprecedented succe... Read More about Nuts, zoo, and the mediation of a youthful masculinity.

Managing knowlege resources for sustainable competitive advantage (2008)
Journal Article
Lee, S., Parry, G., & Graves, A. (2008). Managing knowlege resources for sustainable competitive advantage

Building on previous research which showed that the loss of staff could have a significance impact on the out-turn performance of a project; this work seeks to explore the relationship between knowledge management and human resource management. To... Read More about Managing knowlege resources for sustainable competitive advantage.

Positively negative - The impact of negativity on the political consumer (2008)
Journal Article
Lloyd, J. (2008). Positively negative - The impact of negativity on the political consumer. International Journal of Nonprofit and Voluntary Sector Marketing, 13(4), 301-314. https://doi.org/10.1002/nvsm.332

For years there has been an ongoing debate as to the role and impact that ‘marketing’ has had on politics. Yet, it is the case that many of the concepts associated with the field of marketing have real relevance and have, in fact, been employed withi... Read More about Positively negative - The impact of negativity on the political consumer.