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All Outputs (14)

Contemplative leadership (2007)
Presentation / Conference
Simpson, P., & Tredget, D. (2007, December). Contemplative leadership. Paper presented at 6th International Studying Leadership Conference, Univerity of Warwick

The leadership of change involves both an engagement with uncertainty and an expectation to be the one to provide certainty for others. This paper will reflect on the nature of contemplative leadership, suggesting that it involves engaging with this... Read More about Contemplative leadership.

The effect of management commitment to service quality on frontline employees' service recovery performance: An empirical investigation of a New Zealand state-owned enterprise (2007)
Presentation / Conference
Carruthers, J., Rod, M., & Ashill, N. (2007, July). The effect of management commitment to service quality on frontline employees' service recovery performance: An empirical investigation of a New Zealand state-owned enterprise. Paper presented at Academy of Marketing Conference, Kingston Business School at Royal Holloway Conference Centr, Egham, Surrey, UK

The relationships between work characteristics, burnout and employees' service recovery performance and affective outcomes: The study of a state-owned enterprise (2007)
Presentation / Conference
Carruthers, J., Rod, M., Shao, J., & Ashill, N. (2007, June). The relationships between work characteristics, burnout and employees' service recovery performance and affective outcomes: The study of a state-owned enterprise. Paper presented at The European Institute of Retailing and Services Studies (EIRASS) 14th International Conference, San Francisco, United States

Barriers to exercise for young adults (2007)
Presentation / Conference
Tapp, A., & Spotswood, F. (2007, June). Barriers to exercise for young adults. Presented at National Student Sports Promotion Conference, Birmingham University, UK

The never-ending ‘paradigm debate’ in Organisation Studies: Rhetorical practices that sustain scientific controversies (2007)
Presentation / Conference
Rhetorical practices that sustain scientific controversies. Paper presented at 2nd conference on Rhetoric and Narratives in Management Research, Barcelona, Spain

Many commentators within organisation studies have noted how difficult it is in this field to bring closure to controversies. This paper uses a rhetorical perspective to reflect on the character of one of the most important debate within the field, w... Read More about The never-ending ‘paradigm debate’ in Organisation Studies: Rhetorical practices that sustain scientific controversies.

Knowledge management and ERP systems (2007)
Presentation / Conference
Parry, G., & Graves, A. (2007, April). Knowledge management and ERP systems. Paper presented at Massachusetts Institute of Technology 21st LAI plenary conference: enterprise transformation: closing the gap between knowledge and implementation, Cambridge, Maryland, USA