All Outputs (25)

Assessing the impact of digitisation on the local transport network in London (2016)
Presentation / Conference
Carruthers, J., Parry, G., & Wood, Z. (2016, June). Assessing the impact of digitisation on the local transport network in London. Paper presented at 2nd Service Systems Forum on Service Research in the Personal Data Economy (SSFV2016), Venice, Italy

This presentation outlines the findings of a project that aimed at identifying and analyzing the key variables that would allow the impact of digital innovations on the London transportation network to be measured. Uber was the focus of the project d... Read More about Assessing the impact of digitisation on the local transport network in London.

The uber disruption: Assessing the impact of digitisation on local transport (2016)
Presentation / Conference
Carruthers, J., Parry, G., & Wood, Z. (2016, March). The uber disruption: Assessing the impact of digitisation on local transport. Presented at Research Summit: What drives Europe's digital economy?, Greenwich University

This Research Summit brings together leading researchers, policy professionals and businesses with an interest in cutting-edge evidence, big data methods, entrepreneurship, innovation and economic growth. It is organised by Readie, Europe’s Research... Read More about The uber disruption: Assessing the impact of digitisation on local transport.

An exploratory content analysis of dark tourism websites (2015)
Presentation / Conference
Carruthers, J., & Krisjanous, J. (2015, July). An exploratory content analysis of dark tourism websites. Paper presented at Academy of Marketing: The Magic of Marketing (2015), Limerick, Ireland

Dark tourism is increasing in popularity world-wide and websites are an important means to communicate with target markets. This paper discusses an exploratory qualitative content analysis of websites from several countries and ranging from the darke... Read More about An exploratory content analysis of dark tourism websites.

The ghostscape: Developing a servicescape for ghost tourism (2014)
Presentation / Conference
Carruthers, J., & Krisjanous, J. (2014, July). The ghostscape: Developing a servicescape for ghost tourism. Paper presented at Academy of Marketing (2014) Marketing Dimensions: People, Places and Spaces, Bournemouth, UK

Ghost tours are an important part of tourism in many towns and cities over the world. Described as light dark tourism, they are a mix of the macabre and entertainment. As a tourist experience that lies primarily within services an understanding of th... Read More about The ghostscape: Developing a servicescape for ghost tourism.

The effectiveness of threat appeals in the advertising of counselling services (2008)
Presentation / Conference
Carruthers, J., Eccarius, J., Krisjanous, J., & Ashill, N. (2008, September). The effectiveness of threat appeals in the advertising of counselling services. Paper presented at World Social Marketing Conference, Brighton

Job resourcefulness and employee burnout: Frontline service recovery performance efforts in a call centre context (2008)
Presentation / Conference
Rod, M., Carruthers, J., Thirkell, P., & Ashill, N. (2008, May). Job resourcefulness and employee burnout: Frontline service recovery performance efforts in a call centre context. Paper presented at European Marketing Academy (EMAC), Brighton, UK

Towards a better understanding of the effectiveness of threat appeals for counselling services (2007)
Presentation / Conference
Eccarius, K., Ashill, N., Krisjanous, J., & Carruthers, J. (2007, December). Towards a better understanding of the effectiveness of threat appeals for counselling services. Paper presented at ANZMAC, University of Otago, Dunedin, New Zealand

The effect of management commitment to service quality on frontline employees' service recovery performance: An empirical investigation of a New Zealand state-owned enterprise (2007)
Presentation / Conference
Carruthers, J., Rod, M., & Ashill, N. (2007, July). The effect of management commitment to service quality on frontline employees' service recovery performance: An empirical investigation of a New Zealand state-owned enterprise. Paper presented at Academy of Marketing Conference, Kingston Business School at Royal Holloway Conference Centr, Egham, Surrey, UK

The relationships between work characteristics, burnout and employees' service recovery performance and affective outcomes: The study of a state-owned enterprise (2007)
Presentation / Conference
Carruthers, J., Rod, M., Shao, J., & Ashill, N. (2007, June). The relationships between work characteristics, burnout and employees' service recovery performance and affective outcomes: The study of a state-owned enterprise. Paper presented at The European Institute of Retailing and Services Studies (EIRASS) 14th International Conference, San Francisco, United States

Lessons learnt: A case study of a social marketing project (2006)
Presentation / Conference
Carruthers, J., & Daellenbach, K. (2006, August). Lessons learnt: A case study of a social marketing project. Paper presented at 3rd Australian Non-profit & Social Maketing Conference, Newcastle, NSW

Antecedents and outcomes of service recovery performance in retailing: A New Zealand study (2006)
Presentation / Conference
Rod, M., Carruthers, J., & Ashill, N. (2006, July). Antecedents and outcomes of service recovery performance in retailing: A New Zealand study. Paper presented at 13th International Conference on recent advances in Retailing and Consumer Services Science (EIRASS), Budapest, Hungary

Role stressors, burnout and service recovery performance in the New Zealand public healthcare sector: An empirical investigation (2006)
Presentation / Conference
Krisjanous, J., Ashill, N., & Carruthers, J. (2006, July). Role stressors, burnout and service recovery performance in the New Zealand public healthcare sector: An empirical investigation. Paper presented at Academy of Marketing Conference, London, UK

Antecedents and outcomes of service recovery performance in a retail environment (2006)
Presentation / Conference
Rod, M., Carruthers, J., & Ashill, N. (2006, May). Antecedents and outcomes of service recovery performance in a retail environment. Paper presented at 35th Conference of the European Marketing Academy (EMAC), Athens, Greece

The application of network theory to the New Zealand agricultural technology industry: An exploratory investigation (2005)
Presentation / Conference
Saunders, S., Carruthers, J., & Rod, M. (2005, December). The application of network theory to the New Zealand agricultural technology industry: An exploratory investigation. Paper presented at Industrial Marketing and Purchasing (IMP) Conference, Merlin Beach Resort, Phuket, Thailand

The New Zealand agricultural technology industry: An exploratory investigation of stakeholder relationships (2005)
Presentation / Conference
Saunders, S., Rod, M., & Carruthers, J. (2005, December). The New Zealand agricultural technology industry: An exploratory investigation of stakeholder relationships. Paper presented at ANZMAC Conference 2005, University of Western Australia, Perth

An examiniation of stakeholder relationships in the UK public healthcare sector (2005)
Presentation / Conference
Carruthers, J., Ashill, N., & Rod, M. (2005, July). An examiniation of stakeholder relationships in the UK public healthcare sector. Paper presented at Academy of Marketing Conference Marketing: Building Business, Shaping Society - Incorporating the 5th American Marketing Association/Academy of Marketing joint Biennial Conference, Dublin Institute of Technology, Dublin, Ireland

Organisational partnerships alliances and networks (2005)
Presentation / Conference
Carruthers, J., Rod, M., & Saunders, S. (2005, June). Organisational partnerships alliances and networks. Paper presented at (MOPAN) Conference, The University of Glamorgan, Pontypridd, South Wales, UK

The management challenge of realising purchaser-provider cooperation in the UK public health sector (2005)
Presentation / Conference
Carruthers, J., Beal, T., Ashill, N., & Rod, M. (2005, May). The management challenge of realising purchaser-provider cooperation in the UK public health sector. Paper presented at 9th International Conference on Global Business & Economic Development Management Challenges in Times of Global Change and Uncertainty, Montclair State University, USA and Hanyang University Soeul, Korea

A descriptive framework for managing purchaser-provider cooperation: An empirical investigation of the UK public healthcare sector (2005)
Presentation / Conference
Carruthers, J., Ashill, N., & Rod, M. (2005, May). A descriptive framework for managing purchaser-provider cooperation: An empirical investigation of the UK public healthcare sector. Paper presented at European Marketing Academy (EMAC) 34th Conference, Universita Bocconi, Milan

Service recovery performance in a public healthcare environment: Antecedents and outcomes (2004)
Presentation / Conference
Ashill, N., Carruthers, J., & Krisjanous, J. (2004, December). Service recovery performance in a public healthcare environment: Antecedents and outcomes. Paper presented at Decision Sciences Conference, Boston, USA