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All Outputs (71)

Power and trust in global virtual teams (2009)
Journal Article
Panteli, N., & Tucker, R. (2009). Power and trust in global virtual teams. Communications of the ACM, 52(12), 113-115. https://doi.org/10.1145/1610252.1610282

Introduction Our broad contention in this article is that though the current understanding of virtual teams has advanced in significant areas over the last few years, it has not taken sufficient account of power dynamics within virtual teams nor soug... Read More about Power and trust in global virtual teams.

Real options in service investments: scenarios from defence (2009)
Journal Article
Driouchi, T., Pennesi, P., Kapletia, D., & Cuthbert, R. (2009). Real options in service investments: scenarios from defence. International Journal of Services Sciences, 2(1), 1. https://doi.org/10.1504/ijssci.2009.021959

This paper addresses the theme of investment under uncertainty in services. We specifically apply principles of contingent-claims analysis to underline the value of flexibility, i.e., the real options, embedded in service level agreements (SLAs) and... Read More about Real options in service investments: scenarios from defence.

Organic growth and shareholder value: A case study of the insurance industry (2009)
Journal Article
Kling, G., Ghobadian, A., & O'Regan, N. (2009). Organic growth and shareholder value: A case study of the insurance industry. International Journal of Research in Marketing, 26(4), 276-283. https://doi.org/10.1016/j.ijresmar.2009.08.002

This paper examines organic growth and its impact on shareholder value creation. At a conceptual level, organic and external growth are readily defined; yet, at a practical level, decomposing revenue growth into its constituent elements presents meth... Read More about Organic growth and shareholder value: A case study of the insurance industry.

The adoption of downsizing during the Asian economic crisis (2009)
Journal Article
Mellahi, K., & Guermat, C. (2009). The adoption of downsizing during the Asian economic crisis. Asian Business and Management, 8(3), 225-245. https://doi.org/10.1057/abm.2009.10

This study examines the adoption of downsizing during the Asian economic crisis. We use data from a large firm-level survey to examine and compare the adoption of downsizing by firms across sectors and across three countries - Indonesia, the Philippi... Read More about The adoption of downsizing during the Asian economic crisis.

The effectiveness of knowledge networks: An investigation of manufacturing SMEs (2009)
Journal Article
Hughes, T., O'Regan, N., & Sims, M. A. (2009). The effectiveness of knowledge networks: An investigation of manufacturing SMEs. Education and Training, 51(8), 665-681. https://doi.org/10.1108/00400910911005226

Purpose: Although considerable attention in the extant literature has been devoted to knowledge acquisition and transfer within firms, there is a dearth of research on the effectiveness of outside sources of knowledge for technology-based small to me... Read More about The effectiveness of knowledge networks: An investigation of manufacturing SMEs.

'Everybody's talking at me': The dynamics of information disclosure and consultation in high-skill workplaces in the UK (2009)
Journal Article
Danford, A., Durbin, S., Richardson, M., Tailby, S., & Stewart, P. (2009). 'Everybody's talking at me': The dynamics of information disclosure and consultation in high-skill workplaces in the UK. Human Resource Management Journal, 19(4), 337-354. https://doi.org/10.1111/j.1748-8583.2009.00110.x

This article examines the dynamics of direct and indirect consultation processes in three high-skill work establishments in the UK. Drawing on a mix of case study survey and interview data, it analyses the experiences and attitudes of predominantly w... Read More about 'Everybody's talking at me': The dynamics of information disclosure and consultation in high-skill workplaces in the UK.

A fuzzy semantic information retrieval system for transactional applications (2009)
Journal Article
Aderounmu, G. A., Soriyan, H. A., Ajayi, A., Soriyan, A., & Aderounmu, A. (2009). A fuzzy semantic information retrieval system for transactional applications. Data Science Journal, 8, 233-242. https://doi.org/10.2481/dsj.007-038

In this paper, we present an information retrieval system based on the concept of fuzzy logic to relate vague and uncertain objects with un-sharp boundaries. The simple but comprehensive user interface of the system permits the entering of uncertain... Read More about A fuzzy semantic information retrieval system for transactional applications.

Successful strategic re-orientation: lessons from Cadbury's experience: An interview with Todd Stitzer, Chief Executive of Cadbury (2009)
Journal Article
O'Regan, N., & Ghobadian, A. (2009). Successful strategic re-orientation: lessons from Cadbury's experience: An interview with Todd Stitzer, Chief Executive of Cadbury. Journal of Strategy and Management, 2(4), 405-412. https://doi.org/10.1108/17554250911003863

© 2009, © Emerald Group Publishing Limited. Purpose – The purpose of this paper is to demonstrate how key strategic decisions are made in practice at a successful FTSE 100 company. Design/methodology/ approach – The paper is based on semi-structured... Read More about Successful strategic re-orientation: lessons from Cadbury's experience: An interview with Todd Stitzer, Chief Executive of Cadbury.

Who cares about project deadlines? A processual relational perspective on problems with information sharing in project environments (2009)
Journal Article
Cicmil, S., & Gaggiotti, H. (2009). Who cares about project deadlines? A processual relational perspective on problems with information sharing in project environments. International Journal of Knowledge Management Studies, 3(3-4), 222-240. https://doi.org/10.1504/IJKMS.2009.028838

The paper draws on a study of a manufacturing company which delivers engineering solutions, through projects, to customers in the international oil and gas industry. It focuses on the problem of persistent project delays and failure to meet promised... Read More about Who cares about project deadlines? A processual relational perspective on problems with information sharing in project environments.

Users' perceptions of the free, virtual-only service experience (2009)
Journal Article
Yilmazsoy, B., Saad, M., & Cicmil, S. (2009). Users' perceptions of the free, virtual-only service experience. Service Industries Journal, 29(7), 1007-1019. https://doi.org/10.1080/02642060902749856

Using two stages of large-scale empirical data collection and analysis, this article presents a first attempt to develop a scale (netQ) for measuring the quality of free, virtual-only service experience. In the first stage, based on responses to an o... Read More about Users' perceptions of the free, virtual-only service experience.

'You don't need a weatherman to know which way the wind blows': Public sector reform and its impact upon climatology scientists in the UK (2009)
Journal Article
Danford, A., Durbin, S., & Richardson, M. (2009). 'You don't need a weatherman to know which way the wind blows': Public sector reform and its impact upon climatology scientists in the UK. New Technology, Work and Employment, 24(3), 215-229. https://doi.org/10.1111/j.1468-005X.2009.00230.x

This paper provides case study analysis of the workplace experiences of British scientists working in the field of climatology. In the context of the restructuring of work organisation brought about by the interplay between the commercialisation of s... Read More about 'You don't need a weatherman to know which way the wind blows': Public sector reform and its impact upon climatology scientists in the UK.

Leadership context: The importance of departments (2009)
Journal Article
Jepson, D. (2009). Leadership context: The importance of departments. Leadership and Organization Development Journal, 30(1), 36-52. https://doi.org/10.1108/01437730910927098

Purpose: The purpose of this paper is to explore empirically the importance of context on participants' understanding of leadership behaviour in 12 companies in the German and UK chemical industries. In doing so, it also seeks to review existing lite... Read More about Leadership context: The importance of departments.

Keeping both the baby and the bathwater: Scoping a new model of political marketing communication (2009)
Journal Article
Lloyd, J. (2009). Keeping both the baby and the bathwater: Scoping a new model of political marketing communication. International Review on Public and Nonprofit Marketing, 6(2), 119-135. https://doi.org/10.1007/s12208-009-0036-7

Political communication has never been as important as it is today. International conflict and a global economic crisis have left governments seeking to justify their actions and calm the fears of their citizens. This paper offers an account of an ex... Read More about Keeping both the baby and the bathwater: Scoping a new model of political marketing communication.

Interview with Sir Mike Rake, Chairman of BT (2009)
Journal Article
O'Regan, N., & Ghobadian, A. (2009). Interview with Sir Mike Rake, Chairman of BT. Journal of Strategy and Management, 2(3), 288-295. https://doi.org/10.1108/17554250910982516

© 2009, © Emerald Group Publishing Limited. Purpose – British Telecom (BT) has achieved a classic turnaround that involved divestment and efficiency drives. This interview with Sir Mike Rake, Chairman of BT, sheds light on BT's past development and f... Read More about Interview with Sir Mike Rake, Chairman of BT.

Job resourcefulness, symptoms of burnout and service recovery performance: An examination of call centre frontline employees (2009)
Journal Article
Thirkell, P., Rod, M., Ashill, N. J., & Carruthers, J. (2009). Job resourcefulness, symptoms of burnout and service recovery performance: An examination of call centre frontline employees. Journal of Services Marketing, 23(5), 338-350. https://doi.org/10.1108/08876040910973440

Purpose - This study aims to extend previous research on the relationship between role stressors and symptoms of burnout by examining the influence of job resourcefulness as a situational personality trait in the burnout process, and its impact on se... Read More about Job resourcefulness, symptoms of burnout and service recovery performance: An examination of call centre frontline employees.

Internal marketing: Focus on practice (2009)
Journal Article
Anosike, U. P., & Ahmed, P. K. (2009). Internal marketing: Focus on practice. International Journal of Management Practice, 3(4), 369-382. https://doi.org/10.1504/IJMP.2009.026962

Most studies in Internal Marketing (IM) are divorced from the realities that management practitioners encounter in the flow of everyday organisational life. Although some studies have called for the incorporation of practitioner 'voice' in IM researc... Read More about Internal marketing: Focus on practice.

Information-based trade in the Shanghai stock market (2009)
Journal Article
Wong, W. K., Copeland, L., & Zeng, Y. (2009). Information-based trade in the Shanghai stock market. Global Finance Journal, 20(2), 180-190. https://doi.org/10.1016/j.gfj.2009.02.002

We show that the probability of information-based trade (PIN) played a significant role in explaining monthly returns on Shanghai A shares over the period 2001 to 2006. In particular, PIN, as approximated by order imbalance as a proportion of total t... Read More about Information-based trade in the Shanghai stock market.

An intelligent Quality of Service brokering model for e-commerce (2009)
Journal Article
Soriyan, H. A., Aderounmu, G. A., Ajayi, A., Aderounmu, A., Soriyan, A., & Amos, D. (2010). An intelligent Quality of Service brokering model for e-commerce. Expert Systems with Applications, 37(1), 816-823. https://doi.org/10.1016/j.eswa.2009.05.103

A fuzzy logic based Quality of Service (QoS) brokering model for e-commerce to manage system and network resources is presented in this study. This model takes into consideration limited bandwidth between clients and their Internet Service Providers;... Read More about An intelligent Quality of Service brokering model for e-commerce.