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All Outputs (5)

In-depth study of decoupling point as a reference model: An application for health service supply chain (2014)
Journal Article
Guven-Uslu, P., Chan, H. K., Ijaz, S., Bak, O., Whitlow, B., & Kumar, V. (2014). In-depth study of decoupling point as a reference model: An application for health service supply chain. Production Planning and Control, 25(13-14), 1107-1117. https://doi.org/10.1080/09537287.2013.808841

© 2013 © 2013 Taylor & Francis. This paper reports the findings from a case study research about in-depth analysis of decoupling point as a reference model to address a particular management dilemma. Managers from a health service organisation cont... Read More about In-depth study of decoupling point as a reference model: An application for health service supply chain.

Supplier replenishment policy using e-Kanban: A framework for successful implementation (2014)
Journal Article
Mackerron, G., Kumar, M., Kumar, V., & Esain, A. (2014). Supplier replenishment policy using e-Kanban: A framework for successful implementation. Production Planning and Control, 25(2), 161-175. https://doi.org/10.1080/09537287.2013.782950

This paper provides generic implementation guidelines for an electronic supplier Kanban in the form of an eight-step implementation Framework. This has been tested, proven and realised, providing a clear process to follow. The steps provide a clear p... Read More about Supplier replenishment policy using e-Kanban: A framework for successful implementation.

Investigating key antecedents of customer satisfaction in B2B information service firms (2014)
Conference Proceeding
Kumar, V., Kumari, A., Ruan, X., Garza-Reyes, J. A., & Akkaranggoon, S. (2014). Investigating key antecedents of customer satisfaction in B2B information service firms. In IFIP Advances in Information and Communication Technology (327-337). https://doi.org/10.1007/978-3-662-45526-5_30

Service sector has grown significantly over the years and now is one of the major contributors of the Gross Domestic Product (GDP) of most of the developed and developing economies. Within the service sector, information economy has grown significant... Read More about Investigating key antecedents of customer satisfaction in B2B information service firms.

Exploring the application of quality improvement programmes and ISO standards in the Indian marble mining sector (2014)
Journal Article
Garza-Reyes, J. A., Devpura, M., Garza-Reyes, J., Kumar, V., Rocha-Lona, L., & Soriano-Meier, H. (2014). Exploring the application of quality improvement programmes and ISO standards in the Indian marble mining sector. International Journal of Productivity and Quality Management, 13(3), 310-328. https://doi.org/10.1504/IJPQM.2014.060420

In this era of globalisation, as competition intensifies, providing quality products and services has become a competitive advantage and a need to ensure survival. To ensure such competitive advantage, organisations of different industries around the... Read More about Exploring the application of quality improvement programmes and ISO standards in the Indian marble mining sector.