All Outputs (85)

Let's talk: Getting business and academia to collaborate (2009)
Journal Article
Hughes, T., O'Regan, N., & Wornham, D. (2009). Let's talk: Getting business and academia to collaborate. Journal of Business Strategy, 30(5), 49-56. https://doi.org/10.1108/02756660910987617

Purpose: Many academics have raised concerns about the growing divide between academia and practice. While more collaborative research has been called for there is a lack of research into the actual practice of academic/practitioner engagement. This... Read More about Let's talk: Getting business and academia to collaborate.

Co-production and co-creation using self-service technology: the application of service dominant logic (2008)
Presentation / Conference
Hilton, T., & Hughes, T. (2008, December). Co-production and co-creation using self-service technology: the application of service dominant logic. Paper presented at The Otago Forum 2, Dunedin, New Zealand

Research on how customers engage in the co-creation processes envisaged by the Servicedominant logic paradigm is currently limited and even less work has been published on frameworks for organizations to manage the co-creation process. This conceptua... Read More about Co-production and co-creation using self-service technology: the application of service dominant logic.

The credibility issue: closing the academic/practitioner gap (2008)
Journal Article
Hughes, T., O'Regan, N., & Wornham, D. (2008). The credibility issue: closing the academic/practitioner gap. Strategic Change, 17(7-8), 215-233. https://doi.org/10.1002/jsc.828

The literature is highly critical of the business–academia relationship and there is a lack of congruence between strategic management research conducted by academics and that used by practitioners. There is also a lack of models of collaborative res... Read More about The credibility issue: closing the academic/practitioner gap.

Academic/practitioner engagement in management: knowledge transfer and knowledge exchange (2008)
Presentation / Conference
Hughes, T., Bence, D., Grisoni, L., O'Regan, N., & Wornham, D. (2008, September). Academic/practitioner engagement in management: knowledge transfer and knowledge exchange. Paper presented at British Academy of Management Conference, Harrogate, UK

Are we asking the right questions? Closing the academic/practitioner gap in strategic management (2008)
Presentation / Conference
O'Regan, N., Hughes, T., & Wornham, D. (2008, August). Are we asking the right questions? Closing the academic/practitioner gap in strategic management. Paper presented at Academy of Management Conference, Anaheim, California

Knowledge exchange and the opportunities for Marketing Intelligence & Planning (2008)
Journal Article
Hughes, T. (2008). Knowledge exchange and the opportunities for Marketing Intelligence & Planning. Marketing Intelligence and Planning, 26(5), 435-440. https://doi.org/10.1108/02634500810894299

Purpose The purpose of this paper is to put forward some ideas on how Marketing Intelligence & Planning (MIP) might further pursue its crossover mission in the future. Design/methodology/approach The paper is a viewpoint contribution based on the aut... Read More about Knowledge exchange and the opportunities for Marketing Intelligence & Planning.

Why "soft science" is the key to regaining leadership in marketing knowledge (2008)
Journal Article
Tapp, A., & Hughes, T. (2008). Why "soft science" is the key to regaining leadership in marketing knowledge. European Journal of Marketing, 42(3-4), 265-278. https://doi.org/10.1108/03090560810852913

Purpose - The purpose of this paper is to highlight what the authors regard as serious problems with the continuing dominance of a "hard science" view of what constitutes "top quality" research, and to present evidence that a "softer" approach will y... Read More about Why "soft science" is the key to regaining leadership in marketing knowledge.

Achieving effective academic/practitioner knowledge exchange in marketing (2008)
Journal Article
Hughes, T., Tapp, A., & Hughes, R. (2008). Achieving effective academic/practitioner knowledge exchange in marketing. Journal of Marketing Management, 24(1-2), 221-240. https://doi.org/10.1362/026725708X274019

Marketing management research and teaching has been criticised for some time as being divorced from practice. However, there has been little research into the nature of knowledge exchange between academics and practitioners in the marketing field. In... Read More about Achieving effective academic/practitioner knowledge exchange in marketing.

Regaining a seat at the table: Marketing management and the e-service opportunity (2007)
Journal Article
Hughes, T. (2007). Regaining a seat at the table: Marketing management and the e-service opportunity. Journal of Services Marketing, 21(4), 270-280. https://doi.org/10.1108/08876040710758577

Purpose - The study outlined in this paper seeks to deepen one's understanding of the theoretical and practical implications for marketing management where an internet component has been added to the business. Design/methodology/approach - Cases were... Read More about Regaining a seat at the table: Marketing management and the e-service opportunity.

How to bridge the gap: Improving academic/practitioner knowledge exchange (2007)
Presentation / Conference
Hughes, T., Tapp, A., & Hughes, R. (2007, July). How to bridge the gap: Improving academic/practitioner knowledge exchange. Paper presented at Academy of Marketing Conference, Kingston, UK

Degrees of separation: Technological interactivity and account management (2007)
Journal Article
Hughes, T., Foss, B., Stone, M., & Cheverton, P. (2007). Degrees of separation: Technological interactivity and account management. International Journal of Bank Marketing, 25(5), 315-335. https://doi.org/10.1108/02652320710772989

Purpose - There has been an increasing application of remote technology to customer service. This research, from business-to-business financial services, seeks to gain insight and understanding into how the supplier/customer relationship and account... Read More about Degrees of separation: Technological interactivity and account management.

Does the marketing curriculum reflect the importance of services marketing to practitioners? (2007)
Journal Article
Hilton, T., Hughes, T., & McDowell, R. (2007). Does the marketing curriculum reflect the importance of services marketing to practitioners?. Marketing Review, 7(2), 315-335. https://doi.org/10.1362/146934707X198876

Given the growth of the service sector and the increased importance of service marketing thinking for practitioners we are interested in learning how far this development is reflected within the marketing curriculum delivered within UK universities.... Read More about Does the marketing curriculum reflect the importance of services marketing to practitioners?.

Routes to better knowledge transfer in marketing management (2006)
Presentation / Conference
Hughes, T., Tapp, A., & Hughes, R. (2006, July). Routes to better knowledge transfer in marketing management. Paper presented at Academy of Marketing Conference, London, UK

Why soft science is the key to regaining leadership in marketing knowledge (2006)
Presentation / Conference
Tapp, A., & Hughes, T. (2006, July). Why soft science is the key to regaining leadership in marketing knowledge. Paper presented at Academy of Marketing Conference, London, UK

Harvard Business Review says our elite research is irrelevant: Why 'soft science' is the key to regaining leadership in marketing knowledge (2006)
Presentation / Conference
Tapp, A., Hughes, T., & Hughes, R. (2006, July). Harvard Business Review says our elite research is irrelevant: Why 'soft science' is the key to regaining leadership in marketing knowledge. Paper presented at Academy of Marketing Conference, London, UK

New channels/old channels: Customer management and multi-channels (2006)
Journal Article
Hughes, T. (2006). New channels/old channels: Customer management and multi-channels. European Journal of Marketing, 40(1-2), 113-129. https://doi.org/10.1108/03090560610637347

Purpose - This paper seeks to concern itself with the implications for the management of customer relationships of pursuing a multi-channel approach. Design/methodology/approach - The case study method is used in analysing the situation of four organ... Read More about New channels/old channels: Customer management and multi-channels.

Services marketing curriculum development: mainstream or specialist study (2005)
Presentation / Conference
Hilton, T., Hughes, T., & McDowell, R. (2005, November). Services marketing curriculum development: mainstream or specialist study. Paper presented at Services Marketing Conference, Glasgow University, Glasgow, UK

Key account management in financial services (2005)
Book
Cheverton, P., Hughes, T., Foss, B., & Stone, M. (2005). Key account management in financial services. London: Kogan Page

The teaching of services marketing (2004)
Presentation / Conference
Hilton, T., Hughes, T., & McDowell, R. (2004, November). The teaching of services marketing. Paper presented at Services Marketing Conference, Liverpool, UK

Managing customers in financial services: The role of the marketing function in e-commerce (2004)
Presentation / Conference
Hughes, T. (2004, May). Managing customers in financial services: The role of the marketing function in e-commerce. Paper presented at Academy of Marketing Science Conference, Vancouver, Canada