All Outputs (2)

Consumer resistance to internet-based services: Implications for real estate customer service (2014)
Journal Article
Patsiotis, A., Hughes, T., & Webber, D. J. (2014). Consumer resistance to internet-based services: Implications for real estate customer service

Internet-based applications are very commonplace within business and personal contexts. Online banking, chat based customer service, and shopping are just some of the e-functions that permeate our day-to-day lives. Some consumers, though, show great... Read More about Consumer resistance to internet-based services: Implications for real estate customer service.

Adopters and non-adopters of internet banking: A segmentation study (2012)
Journal Article
Patsiotis, A. G., Hughes, T., & Webber, D. J. (2012). Adopters and non-adopters of internet banking: A segmentation study. International Journal of Bank Marketing, 30(1), 20-42. https://doi.org/10.1108/02652321211195686

Purpose: This study examines internet banking adoption and resistance behaviour in Greece in order to develop profiles of adopters and non-adopters of the service. The aim is to illustrate customers' resistance behaviour towards internet banking. The... Read More about Adopters and non-adopters of internet banking: A segmentation study.