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All Outputs (2)

Service co-creation and value realisation (2012)
Journal Article
Hilton, T., Hughes, T., & Chalcraft, D. (2012). Service co-creation and value realisation. Journal of Marketing Management, 28(13-14), 1504-1519. https://doi.org/10.1080/0267257X.2012.736874

The notion of value co-creation is central to the discourse of Service-Dominant Logic (S-D logic) yet there remains little agreement among academics seeking to explain or research the value co-creation process. We distinguish service co-creation from... Read More about Service co-creation and value realisation.

Managing Performance in a Volatile Environment: Contrasting Perspectives on Luck and Causality (2012)
Journal Article
Parnell, J. A., Dent, E. B., O'Regan, N., & Hughes, T. (2012). Managing Performance in a Volatile Environment: Contrasting Perspectives on Luck and Causality. British Journal of Management, 23(SUPPL. 1), 104-118. https://doi.org/10.1111/j.1467-8551.2012.00815.x

Performance management is an increasingly perilous and challenging activity for many firms, and involves understanding the drivers of performance as well as its measurement. Academics tend to see performance in terms of rationality, whereas business... Read More about Managing Performance in a Volatile Environment: Contrasting Perspectives on Luck and Causality.