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All Outputs (2)

The implications of e-commerce (2002)
Book Chapter
Hughes, T. (2002). The implications of e-commerce. In B. Foss, & M. Stone (Eds.), CRM in financial services (123-135). Kogan Page

Case 21 Preston and Lancaster Building Society (1993)
Book Chapter
Hughes, T. (1993). Case 21 Preston and Lancaster Building Society. In C. Ennew, T. Watkins, & M. Wright (Eds.), Cases in marketing financial services (185-187). Heinemann