All Outputs (2)

Creating knowledge through networks: A gender perspective (2011)
Journal Article
Durbin, S. (2011). Creating knowledge through networks: A gender perspective. Gender, Work and Organization, 18(1), 90-112. https://doi.org/10.1111/j.1468-0432.2010.00536.x

This article offers a theoretical analysis of knowledge creation through networking, specifically drawing upon the example of female senior managers as potential knowledge creators. The article constructs a model of networks and their corresponding k... Read More about Creating knowledge through networks: A gender perspective.

Knowledge creation, call centres and gender: A critical perspective (2011)
Book Chapter
Durbin, S. (2011). Knowledge creation, call centres and gender: A critical perspective. In B. Krings (Ed.), Brain Drain or Brain Gain: Changes of work in knowledge-based societies (241-260). Berlin: Sigma

This chapter analyses the design of call centres and the implications of this from a business and gender perspective. It is based upon research in two UK call centres developed by two leading financial services organisations, referred to throughout a... Read More about Knowledge creation, call centres and gender: A critical perspective.