All Outputs (1)

Who gets to be a knowledge worker? The case of UK call centres (2007)
Book Chapter
Durbin, S. (2007). Who gets to be a knowledge worker? The case of UK call centres. In S. Walby, H. Gottfried, K. Gottschall, & M. Osawa (Eds.), Gendering the Knowledge Economy: Comparative perspectives (228-247). Hampshire: Palgrave Macmillan