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All Outputs (4)

Problem classification for tailored help desk auto replies (2022)
Conference Proceeding
Nicholls, R., Fellows, R., Battle, S., & Ihshaish, H. (2022). Problem classification for tailored help desk auto replies. In E. Pimenidis, P. Angelov, C. Jayne, A. Papaleonidas, & M. Aydin (Eds.), Artificial Neural Networks and Machine Learning – ICANN 2022 (445-454). https://doi.org/10.1007/978-3-031-15937-4_37

IT helpdesks are charged with the task of responding quickly to user queries. To give the user confidence that their query matters, the helpdesk will auto-reply to the user with confirmation that their query has been received and logged. This auto-re... Read More about Problem classification for tailored help desk auto replies.

Task-oriented dialogue systems: Performance vs. quality-optima, a review (2022)
Conference Proceeding
Fellows, R., Ihshaish, H., Battle, S., Haines, C., Mayhew, P., & Deza, J. I. (2022). Task-oriented dialogue systems: Performance vs. quality-optima, a review. In David C. Wyld et al. (Eds): SIPP, NLPCL, BIGML, SOEN, AISC, NCWMC, CCSIT - 2022 pp. 69-87, 2022. CS & IT - CSCP 2022 (69-87). https://doi.org/10.5121/csit.2022.121306

Task-oriented dialogue systems (TODS) are continuing to rise in popularity as various industries find ways to effectively harness their capabilities, saving both time and money. However, even state-of-the-art TODS are not yet reaching their full pote... Read More about Task-oriented dialogue systems: Performance vs. quality-optima, a review.

A smart contract model for agent societies (2018)
Conference Proceeding
Tumminelli, M., & Battle, S. (2018). A smart contract model for agent societies. In UK-RAS Conference: ‘Robots Working For & Among Us’ Proceedings

This paper presents a solution to the exchange of services within an agent society. We explore an open delivery chain scenario in which autonomous drones offer and subcontract delivery services to each other. Such agents are able to self-organize acc... Read More about A smart contract model for agent societies.