Strategic alliances and relationships between organisations in the public sector

Wright, G. H.; Carruthers, Janet

Lessons learnt: A case study of a social marketing project (2006)
Presentation / Conference
Carruthers, J., & Daellenbach, K. (2006, August). Lessons learnt: A case study of a social marketing project. Paper presented at 3rd Australian Non-profit & Social Maketing Conference, Newcastle, NSW

Antecedents and outcomes of service recovery performance in retailing: A New Zealand study (2006)
Presentation / Conference
Rod, M., Carruthers, J., & Ashill, N. (2006, July). Antecedents and outcomes of service recovery performance in retailing: A New Zealand study. Paper presented at 13th International Conference on recent advances in Retailing and Consumer Services Science (EIRASS), Budapest, Hungary

Role stressors, burnout and service recovery performance in the New Zealand public healthcare sector: An empirical investigation (2006)
Presentation / Conference
Krisjanous, J., Ashill, N., & Carruthers, J. (2006, July). Role stressors, burnout and service recovery performance in the New Zealand public healthcare sector: An empirical investigation. Paper presented at Academy of Marketing Conference, London, UK

Antecedents and outcomes of service recovery performance in a retail environment (2006)
Presentation / Conference
Rod, M., Carruthers, J., & Ashill, N. (2006, May). Antecedents and outcomes of service recovery performance in a retail environment. Paper presented at 35th Conference of the European Marketing Academy (EMAC), Athens, Greece

Mapping and assessing the key management issues influencing UK public healthcare purchaser-provider cooperation (2006)
Journal Article
Rod, M., Carruthers, J., & Ashill, N. J. (2006). Mapping and assessing the key management issues influencing UK public healthcare purchaser-provider cooperation. Qualitative Market Research: An International Journal, 9(1), 86-102. https://doi.org/10.1108/13522750610640576

Purpose - The purpose is to examine the bases of positive relations between suppliers and purchasers of healthcare services. In doing so, the paper examines the nature of cooperation between the providers of healthcare services (hospitals) and those... Read More about Mapping and assessing the key management issues influencing UK public healthcare purchaser-provider cooperation.

Antecedents and outcomes of service recovery performance: Insights from an organisation post-corporatisation and post-deregulation (2006)
Journal Article
Rod, M., Carruthers, J., & Ashill, N. (2006). Antecedents and outcomes of service recovery performance: Insights from an organisation post-corporatisation and post-deregulation. Innovative Marketing, 2(2), 20-31

The application of network theory to the New Zealand agricultural technology industry: An exploratory investigation (2005)
Presentation / Conference
Saunders, S., Carruthers, J., & Rod, M. (2005, December). The application of network theory to the New Zealand agricultural technology industry: An exploratory investigation. Paper presented at Industrial Marketing and Purchasing (IMP) Conference, Merlin Beach Resort, Phuket, Thailand

The New Zealand agricultural technology industry: An exploratory investigation of stakeholder relationships (2005)
Presentation / Conference
Saunders, S., Rod, M., & Carruthers, J. (2005, December). The New Zealand agricultural technology industry: An exploratory investigation of stakeholder relationships. Paper presented at ANZMAC Conference 2005, University of Western Australia, Perth

Antecedents and outcomes of service recovery performance in a public health-care environment (2005)
Journal Article
Ashill, N. J., Carruthers, J., & Krisjanous, J. (2005). Antecedents and outcomes of service recovery performance in a public health-care environment. Journal of Services Marketing, 19(5), 293-308. https://doi.org/10.1108/08876040510609916

Purpose - This paper proposes investigating a model of service recovery performance in a public health-care setting. Design/methodology/approach - Frontline hospital staff (administrative and nursing staff) representing a range of out-patient departm... Read More about Antecedents and outcomes of service recovery performance in a public health-care environment.

An examiniation of stakeholder relationships in the UK public healthcare sector (2005)
Presentation / Conference
Carruthers, J., Ashill, N., & Rod, M. (2005, July). An examiniation of stakeholder relationships in the UK public healthcare sector. Paper presented at Academy of Marketing Conference Marketing: Building Business, Shaping Society - Incorporating the 5th American Marketing Association/Academy of Marketing joint Biennial Conference, Dublin Institute of Technology, Dublin, Ireland

Organisational partnerships alliances and networks (2005)
Presentation / Conference
Carruthers, J., Rod, M., & Saunders, S. (2005, June). Organisational partnerships alliances and networks. Paper presented at (MOPAN) Conference, The University of Glamorgan, Pontypridd, South Wales, UK

The management challenge of realising purchaser-provider cooperation in the UK public health sector (2005)
Presentation / Conference
Carruthers, J., Beal, T., Ashill, N., & Rod, M. (2005, May). The management challenge of realising purchaser-provider cooperation in the UK public health sector. Paper presented at 9th International Conference on Global Business & Economic Development Management Challenges in Times of Global Change and Uncertainty, Montclair State University, USA and Hanyang University Soeul, Korea

A descriptive framework for managing purchaser-provider cooperation: An empirical investigation of the UK public healthcare sector (2005)
Presentation / Conference
Carruthers, J., Ashill, N., & Rod, M. (2005, May). A descriptive framework for managing purchaser-provider cooperation: An empirical investigation of the UK public healthcare sector. Paper presented at European Marketing Academy (EMAC) 34th Conference, Universita Bocconi, Milan

Service recovery performance in a public healthcare environment: Antecedents and outcomes (2004)
Presentation / Conference
Ashill, N., Carruthers, J., & Krisjanous, J. (2004, December). Service recovery performance in a public healthcare environment: Antecedents and outcomes. Paper presented at Decision Sciences Conference, Boston, USA

The effect of management commitment to service quality on employees performance outcomes: An empirical investigation of the New Zealand healthcare sector (2004)
Presentation / Conference
Ashill, N., Carruthers, J., & Krisjanous, J. (2004, July). The effect of management commitment to service quality on employees performance outcomes: An empirical investigation of the New Zealand healthcare sector. Paper presented at Academy of Business Administration, London, UK

Using choice experiments to study adoption processes: A pilot study (2004)
Presentation / Conference
Wiley, J., & Carruthers, J. (2004, July). Using choice experiments to study adoption processes: A pilot study. Paper presented at EIRASS Conference, Prague, Czech Republic

Antecedents and outcomes of service recovery performance in a private healthcare environment (2004)
Journal Article
Ashill, N., Carruthers, J., & Krisjanous, J. (2004). Antecedents and outcomes of service recovery performance in a private healthcare environment. International Review on Public and Nonprofit Marketing, 1(2), 57-74. https://doi.org/10.1007/BF02896626

Antecedents of service recovery performance in the New Zealand public healthcare sector (2004)
Book Chapter
Ashill, N., Carruthers, J., & Krisjanous, J. (2004). Antecedents of service recovery performance in the New Zealand public healthcare sector. In S. Fullerton, & D. L. Moore (Eds.), Contemporary Readings (283-290). Ypsilanti, MI: Academy of Business Administration

Marketing information systems in public services: Paying lip service to customer satisfaction? (2000)
Presentation / Conference
Taylor, W. A., Wright, G. H., Ashry, N. Y., & Carruthers, J. (2000, November). Marketing information systems in public services: Paying lip service to customer satisfaction?. Paper presented at ANZMAC 2000. Visionary Marketing for the 21th Century: Facing the Challenge, School of Marketing and Management, Griffith University - Gold Coast

Strategic alliances and relationships between organisations in the public sector (2000)
Presentation / Conference
Wright, G. H., & Carruthers, J. (2000, November). Strategic alliances and relationships between organisations in the public sector. Paper presented at ANZMAC 2000. Visionary Marketing for the 21th Century: Facing the Challenge, School of Marketing and Management, Griffith University - Gold Coast

All Outputs (43)