Towards a better understanding of the effectiveness of threat appeals for counselling services
(2007)
Presentation / Conference
Eccarius, K., Ashill, N., Krisjanous, J., & Carruthers, J. (2007, December). Towards a better understanding of the effectiveness of threat appeals for counselling services. Paper presented at ANZMAC, University of Otago, Dunedin, New Zealand
All Outputs (5)
The effect of management commitment to service quality on frontline employees' service recovery performance: An empirical investigation of a New Zealand state-owned enterprise (2007)
Presentation / Conference
Carruthers, J., Rod, M., & Ashill, N. (2007, July). The effect of management commitment to service quality on frontline employees' service recovery performance: An empirical investigation of a New Zealand state-owned enterprise. Paper presented at Academy of Marketing Conference, Kingston Business School at Royal Holloway Conference Centr, Egham, Surrey, UK
Pharmaceutical marketing return-on-investment: A European perspective (2007)
Journal Article
Rod, M., Ashill, N. J., & Carruthers, J. (2007). Pharmaceutical marketing return-on-investment: A European perspective. International Journal of Pharmaceutical and Healthcare Marketing, 1(2), 174-189. https://doi.org/10.1108/17506120710763013Purpose: A key objective of the 5th Annual Pharmaceutical Congress "Marketing ROI for Pharma" conference was to illustrate how in the midst of a very turbulent environment, and with higher demand for pharmaceutical marketers to deliver bigger profits... Read More about Pharmaceutical marketing return-on-investment: A European perspective.
The relationships between work characteristics, burnout and employees' service recovery performance and affective outcomes: The study of a state-owned enterprise (2007)
Presentation / Conference
Carruthers, J., Rod, M., Shao, J., & Ashill, N. (2007, June). The relationships between work characteristics, burnout and employees' service recovery performance and affective outcomes: The study of a state-owned enterprise. Paper presented at The European Institute of Retailing and Services Studies (EIRASS) 14th International Conference, San Francisco, United States
Purchaser-provider interaction in UK public health: Improving stakeholder cooperation (2007)
Journal Article
Carruthers, J., Rod, M., & Ashill, N. J. (2007). Purchaser-provider interaction in UK public health: Improving stakeholder cooperation. International Journal of Pharmaceutical and Healthcare Marketing, 1(1), 12-26. https://doi.org/10.1108/17506120710740252The purpose of this paper is to examine the bases of positive relations between suppliers and purchasers of healthcare services. In doing so, it examines the nature of cooperation between the providers of healthcare services (hospitals) and those who... Read More about Purchaser-provider interaction in UK public health: Improving stakeholder cooperation.