A descriptive framework for managing purchaser-provider cooperation: An empirical investigation of the UK public healthcare sector

Carruthers, Janet; Ashill, N.; Rod, M.

All Outputs (7)

The application of network theory to the New Zealand agricultural technology industry: An exploratory investigation (2005)
Presentation / Conference
Saunders, S., Carruthers, J., & Rod, M. (2005, December). The application of network theory to the New Zealand agricultural technology industry: An exploratory investigation. Paper presented at Industrial Marketing and Purchasing (IMP) Conference, Merlin Beach Resort, Phuket, Thailand

The New Zealand agricultural technology industry: An exploratory investigation of stakeholder relationships (2005)
Presentation / Conference
Saunders, S., Rod, M., & Carruthers, J. (2005, December). The New Zealand agricultural technology industry: An exploratory investigation of stakeholder relationships. Paper presented at ANZMAC Conference 2005, University of Western Australia, Perth

Antecedents and outcomes of service recovery performance in a public health-care environment (2005)
Journal Article
Ashill, N. J., Carruthers, J., & Krisjanous, J. (2005). Antecedents and outcomes of service recovery performance in a public health-care environment. Journal of Services Marketing, 19(5), 293-308. https://doi.org/10.1108/08876040510609916

Purpose - This paper proposes investigating a model of service recovery performance in a public health-care setting. Design/methodology/approach - Frontline hospital staff (administrative and nursing staff) representing a range of out-patient departm... Read More about Antecedents and outcomes of service recovery performance in a public health-care environment.

An examiniation of stakeholder relationships in the UK public healthcare sector (2005)
Presentation / Conference
Carruthers, J., Ashill, N., & Rod, M. (2005, July). An examiniation of stakeholder relationships in the UK public healthcare sector. Paper presented at Academy of Marketing Conference Marketing: Building Business, Shaping Society - Incorporating the 5th American Marketing Association/Academy of Marketing joint Biennial Conference, Dublin Institute of Technology, Dublin, Ireland

Organisational partnerships alliances and networks (2005)
Presentation / Conference
Carruthers, J., Rod, M., & Saunders, S. (2005, June). Organisational partnerships alliances and networks. Paper presented at (MOPAN) Conference, The University of Glamorgan, Pontypridd, South Wales, UK

The management challenge of realising purchaser-provider cooperation in the UK public health sector (2005)
Presentation / Conference
Carruthers, J., Beal, T., Ashill, N., & Rod, M. (2005, May). The management challenge of realising purchaser-provider cooperation in the UK public health sector. Paper presented at 9th International Conference on Global Business & Economic Development Management Challenges in Times of Global Change and Uncertainty, Montclair State University, USA and Hanyang University Soeul, Korea

A descriptive framework for managing purchaser-provider cooperation: An empirical investigation of the UK public healthcare sector (2005)
Presentation / Conference
Carruthers, J., Ashill, N., & Rod, M. (2005, May). A descriptive framework for managing purchaser-provider cooperation: An empirical investigation of the UK public healthcare sector. Paper presented at European Marketing Academy (EMAC) 34th Conference, Universita Bocconi, Milan