Service recovery performance in a public healthcare environment: Antecedents and outcomes
(2004)
Presentation / Conference
Ashill, N., Carruthers, J., & Krisjanous, J. (2004, December). Service recovery performance in a public healthcare environment: Antecedents and outcomes. Paper presented at Decision Sciences Conference, Boston, USA
All Outputs (5)
The effect of management commitment to service quality on employees performance outcomes: An empirical investigation of the New Zealand healthcare sector (2004)
Presentation / Conference
Ashill, N., Carruthers, J., & Krisjanous, J. (2004, July). The effect of management commitment to service quality on employees performance outcomes: An empirical investigation of the New Zealand healthcare sector. Paper presented at Academy of Business Administration, London, UK
Using choice experiments to study adoption processes: A pilot study (2004)
Presentation / Conference
Wiley, J., & Carruthers, J. (2004, July). Using choice experiments to study adoption processes: A pilot study. Paper presented at EIRASS Conference, Prague, Czech Republic
Antecedents and outcomes of service recovery performance in a private healthcare environment (2004)
Journal Article
Ashill, N., Carruthers, J., & Krisjanous, J. (2004). Antecedents and outcomes of service recovery performance in a private healthcare environment. International Review on Public and Nonprofit Marketing, 1(2), 57-74. https://doi.org/10.1007/BF02896626
Antecedents of service recovery performance in the New Zealand public healthcare sector (2004)
Book Chapter
Ashill, N., Carruthers, J., & Krisjanous, J. (2004). Antecedents of service recovery performance in the New Zealand public healthcare sector. In S. Fullerton, & D. L. Moore (Eds.), Contemporary Readings (283-290). Ypsilanti, MI: Academy of Business Administration