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Customer service and the Future Library at the University of the West of England (2018)
Presentation / Conference
Belger, J. (2018, June). Customer service and the Future Library at the University of the West of England. Presented at Erasmus Library Staff Mobility week

Presentation given at the Erasmus library staff mobility week in Dublin, giving an overview of the library service’s approach to customer service and plans for the future to enhance the user experience.

Supporting research staff and postgraduates at the University of the West of England, Bristol: The growth of library research support (2017)
Journal Article
Belger, J., & Crossley, J. (2017). Supporting research staff and postgraduates at the University of the West of England, Bristol: The growth of library research support. Sconul Focus, 69, 5-7

In common with many other universities, the University of the West of England Bristol (UWE Bristol) has developed its library support for research staff and students to respond to the strategic objectives of the institution and the changing research... Read More about Supporting research staff and postgraduates at the University of the West of England, Bristol: The growth of library research support.

Update on open access and the HEFCE requirements for the REF (2014)
Other
Belger, J., Crossley, J., & Lawson, A. (2014). Update on open access and the HEFCE requirements for the REF

A presentation on UWE's response to the post 2014 HEFCE requirements for the Research Excellence Framework (REF). This presentation gives researchers the information needed to ensure their research is eligible for consideration for the next REF.

The inclusive library: An investigation into provision for students with dyslexia within a sample group of academic libraries in England and Wales (2013)
Journal Article
Belger, J. (2013). The inclusive library: An investigation into provision for students with dyslexia within a sample group of academic libraries in England and Wales. Library and Information Research, 37(115), 7-32

The aim of this research was to investigate how the term inclusion can be applied to the support of dyslexic students within higher education in England and Wales. It explored the additional support services offered to dyslexic students by academic l... Read More about The inclusive library: An investigation into provision for students with dyslexia within a sample group of academic libraries in England and Wales.


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