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Customer service and the Future Library at the University of the West of England (2018)
Presentation / Conference
Belger, J. (2018, June). Customer service and the Future Library at the University of the West of England. Presented at Erasmus Library Staff Mobility week, Dublin, Ireland

Presentation given at the Erasmus library staff mobility week in Dublin, giving an overview of the library service’s approach to customer service and plans for the future to enhance the user experience.