Skip to main content

Research Repository

Advanced Search

All Outputs (54)

Determining the impacting factors on performance of inventory management in the large-scale apparel manufacturing industry in Sri Lanka (2024)
Journal Article
Weerakkody, S., Prabhakar, G., & Luo, X. (in press). Determining the impacting factors on performance of inventory management in the large-scale apparel manufacturing industry in Sri Lanka. International Journal of Services and Operations Management,

The Sri Lankan economy depends heavily on the labour-intensive garment sector; thus, supply chain management plays a crucial role in its operation. Inventory management is an important activity when comparing supply chain management in the garment se... Read More about Determining the impacting factors on performance of inventory management in the large-scale apparel manufacturing industry in Sri Lanka.

Usage of online food delivery in food waste generation in China during the crisis of COVID-19 (2023)
Journal Article
Wei, L., Prabhakar, G., & Duong, L. N. K. (2023). Usage of online food delivery in food waste generation in China during the crisis of COVID-19. International Journal of Food Science and Technology, 58(10), 5602-5608. https://doi.org/10.1111/ijfs.16552

This study connects food waste (FW) with online food delivery (OFD) service and aims to explore the impacts of the usage of OFD service on FW generation in China during the COVID-19 lockdown period. Through responses from 123 consumers of OFD service... Read More about Usage of online food delivery in food waste generation in China during the crisis of COVID-19.

How technostress may affect employee performance in educational work environments (2023)
Journal Article
Bourlakis, M., Nisar, T. M., & Prabhakar, G. (2023). How technostress may affect employee performance in educational work environments. Technological Forecasting and Social Change, 193, Article 122674. https://doi.org/10.1016/j.techfore.2023.122674

Despite there being a proliferation of research into the relationship between educators and work-related stress, there appears to be a lack of research on how institutions respond to this problem. The development of information and communications tec... Read More about How technostress may affect employee performance in educational work environments.

Entrepreneurial storytelling: Using a consistent story to create and sustain a business: Case studies of two migrant entrepreneurs (2023)
Journal Article
Rana, H., Knox, D., & Prabhakar, G. (2023). Entrepreneurial storytelling: Using a consistent story to create and sustain a business: Case studies of two migrant entrepreneurs. International Journal of Indian Culture and Business Management, 28(1), https://doi.org/10.1504/IJICBM.2021.10042270

This qualitative research uses case studies of two migrant entrepreneurs – Karan Bilimoria and Levi Roots – to explore the use of storytelling as a tool for establishing and sustaining a business. It proposes a conceptual framework which shows how s... Read More about Entrepreneurial storytelling: Using a consistent story to create and sustain a business: Case studies of two migrant entrepreneurs.

Risk in active sport tourism projects: Narratives from managers in the Chinese event industry (2022)
Journal Article
Zhang, W., Knox, D., & Prabhakar, G. (2023). Risk in active sport tourism projects: Narratives from managers in the Chinese event industry. Journal of China Tourism Research, 19(2), 176-196. https://doi.org/10.1080/19388160.2022.2050872

The purpose of this study is to identify risk issues in managing active sport tourism event projects in China from the perspective of event managers. A qualitative method was utilized, with 12 semi-structured interviews being conducted in China in or... Read More about Risk in active sport tourism projects: Narratives from managers in the Chinese event industry.

Unravelling influential individual level factors during a crowdfunding campaign: Insights from the ALS ice bucket challenge (2021)
Journal Article
Nisar, T., Prabhakar, G., & Bourlakis, M. (2022). Unravelling influential individual level factors during a crowdfunding campaign: Insights from the ALS ice bucket challenge. Technological Forecasting and Social Change, 175, Article 121342. https://doi.org/10.1016/j.techfore.2021.121342

This study aims to identify the factors that drive sharing and donating in a viral crowdfunding campaign. Crowdfunding is a method of raising finance that allows founders of both for-profit and nonprofit social and cultural projects to request fundin... Read More about Unravelling influential individual level factors during a crowdfunding campaign: Insights from the ALS ice bucket challenge.

Customer satisfaction and loyalty in Malaysian resort hotels: The role of empathy, reliability and tangible dimensions of service quality (2020)
Journal Article
Yeong, S. N., Knox, D., & Prabhakar, G. (2022). Customer satisfaction and loyalty in Malaysian resort hotels: The role of empathy, reliability and tangible dimensions of service quality. International Journal of Services and Operations Management, 41(4), 444 - 462. https://doi.org/10.1504/IJSOM.2020.10028391

This paper applies the SERVQUAL model for the purpose of examining the impacts of the five dimensions of service quality on customer satisfaction and customer loyalty in the hotel industry in Malaysia, and to investigate which factors among said dim... Read More about Customer satisfaction and loyalty in Malaysian resort hotels: The role of empathy, reliability and tangible dimensions of service quality.

Crowdfunding innovations in emerging economies: Risk and credit control in peer-to-peer lending network platforms (2020)
Journal Article
Nisar, T. M., Prabhakar, G., & Torchia, M. (2020). Crowdfunding innovations in emerging economies: Risk and credit control in peer-to-peer lending network platforms. Strategic Change, 29(3), 355-361. https://doi.org/10.1002/jsc.2334

Peer‐to‐peer (P2P) lending has emerged as a network form of crowdfunding that facilitates the loan originations outside the traditional banking model. In China, the combination of imperfect financial development and Internet technology has led to the... Read More about Crowdfunding innovations in emerging economies: Risk and credit control in peer-to-peer lending network platforms.

Effect of best management practices on the performance and productivity of small firms (2019)
Journal Article
Nisar, T. M., Kumar, N., & Prabhakar, G. (2019). Effect of best management practices on the performance and productivity of small firms. Production Planning and Control, 30(10-12), 919-934. https://doi.org/10.1080/09537287.2019.1582100

© 2019, © 2019 Informa UK Limited, trading as Taylor & Francis Group. Recent research on productivity finds that best management practices are a crucial but neglected element in explaining firm productivity. This stream of research also focuses on... Read More about Effect of best management practices on the performance and productivity of small firms.

Sharing economy and the lodging websites: Antecedents and mediators of accommodation purchase intentions (2019)
Journal Article
Nisar, T. M., Hajli, N., Prabhakar, G., & Dwivedi, Y. (2020). Sharing economy and the lodging websites: Antecedents and mediators of accommodation purchase intentions. Information Technology and People, 33(3), 873-896. https://doi.org/10.1108/ITP-06-2018-0297

© 2019, Emerald Publishing Limited. Purpose: The purpose of this paper is to understand the main determinants that affect accommodation purchase intentions through lodging websites in sharing economy context. This industry differs from the hotel indu... Read More about Sharing economy and the lodging websites: Antecedents and mediators of accommodation purchase intentions.

Facebook usage and mental health: An empirical study of role of non-directional social comparisons in the UK (2019)
Journal Article
Nisar, T. M., Prabhakar, G., Ilavarasan, P. V., & Baabdullah, A. M. (2019). Facebook usage and mental health: An empirical study of role of non-directional social comparisons in the UK. International Journal of Information Management, 48, 53-62. https://doi.org/10.1016/j.ijinfomgt.2019.01.017

© 2019 Elsevier Ltd The present paper explores the relationship between nature of Facebook usage, non-directional comparisons and depressive syndromes. The extant research on linkage between social media usage and mental health is inconclusive. The p... Read More about Facebook usage and mental health: An empirical study of role of non-directional social comparisons in the UK.

Up the ante: Electronic word of mouth and its effects on firm reputation and performance (2019)
Journal Article
Nisar, T. M., Prabhakar, G., Ilavarasan, P., & Baabdullah, A. (2020). Up the ante: Electronic word of mouth and its effects on firm reputation and performance. Journal of Retailing and Consumer Services, 53, https://doi.org/10.1016/j.jretconser.2018.12.010

Prior management research on firm reputation has acknowledged the importance of word of mouth (WOM) in influencing key choices made by businesses, as well as by individuals. In recent developments, Internet-based WOM forums aggregate vast amounts of... Read More about Up the ante: Electronic word of mouth and its effects on firm reputation and performance.

Sports clubs’ use of social media to increase spectator interest (2018)
Journal Article
Nisar, T. M., Prabhakar, G., & Patil, P. P. (2018). Sports clubs’ use of social media to increase spectator interest. International Journal of Information Management, 43, 188-195. https://doi.org/10.1016/j.ijinfomgt.2018.08.003

© 2018 Elsevier Ltd This research aims to give an insight into social media as an online marketing medium used by sports clubs. The research intention is to understand how social media is used to increase customer interactivity and spectator interest... Read More about Sports clubs’ use of social media to increase spectator interest.

Social media information benefits, knowledge management and smart organizations (2018)
Journal Article
Nisar, T. M., Prabhakar, G. P., & Strakova, L. (2019). Social media information benefits, knowledge management and smart organizations. Journal of Business Research, 94, 264-272. https://doi.org/10.1016/j.jbusres.2018.05.005

© 2018 Elsevier Inc. Social technologies can provide a potent means for organizations to manage their information flows and thus induce changes in their knowledge management (KM) systems, which can then be linked to performance improvements. This pap... Read More about Social media information benefits, knowledge management and smart organizations.

Trains and Twitter: Firm generated content, consumer relationship management and message framing (2018)
Journal Article
Nisar, T. M., & Prabhakar, G. P. (2018). Trains and Twitter: Firm generated content, consumer relationship management and message framing. Transportation Research Part A: Policy and Practice, 113, 318-334. https://doi.org/10.1016/j.tra.2018.04.026

© 2018 Elsevier Ltd In this paper, we examine the impact of Twitter content on users’ train journeys and how train providers’ message framing moderates these relationships. Framing regards the way in which messages are worded concerning a particular... Read More about Trains and Twitter: Firm generated content, consumer relationship management and message framing.

Whistleblowing: When do employees act to ‘blow the whistle’? (2018)
Journal Article
Nisar, T. M., Prabhakar, G., & Torchia, M. (2019). Whistleblowing: When do employees act to ‘blow the whistle’?. Organizational Dynamics, 48(1), 44-49. https://doi.org/10.1016/j.orgdyn.2018.03.003

The importance of eliminating fraud, illegal activities and generally unethical practices has always been of paramount significance in the corporate world. Thus, whistleblowing has become ever more important. Over the past years, organizations have a... Read More about Whistleblowing: When do employees act to ‘blow the whistle’?.

Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality (2018)
Journal Article
Nguyen, Q., Nisar, T., Knox, D., & Prabhakar, G. P. (2018). Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality. British Food Journal, 120(6), 1207-1222. https://doi.org/10.1108/BFJ-08-2017-0449

© 2018, Emerald Publishing Limited. Purpose: The purpose of this paper is to examine the impact of the five dimensions of service quality on customer satisfaction in the UK fast food market and to indicate which factors among the five dimensions have... Read More about Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality.

Critical success factors for build-operate-transfer (BOT) projects in China (2017)
Journal Article
Yang, J., Nisar, T., & Prabhakar, G. P. (2017). Critical success factors for build-operate-transfer (BOT) projects in China. Irish Journal of Management, 36(3), 147-161. https://doi.org/10.1515/ijm-2017-0016

This study aims to create a list of CSFs for China’s BOT projects to help organizations achieve project success. We first describe the role of CSFs in terms of three broad categories of whether BOT projects adopt strategies for risk transfer, the deg... Read More about Critical success factors for build-operate-transfer (BOT) projects in China.

Exploring the key drivers behind the adoption of mobile banking services (2017)
Journal Article
Nisar, T. M., & Prabhakar, G. (2017). Exploring the key drivers behind the adoption of mobile banking services. Journal of Marketing Analytics, 5(3-4), 153-162. https://doi.org/10.1057/s41270-017-0023-5

This research examines the main drivers behind the adoption of mobile banking, a concept that has revolutionized the day-to-day activities of humans. A review of relevant literature on the topic, leads us toward testing the following key hypotheses:... Read More about Exploring the key drivers behind the adoption of mobile banking services.

What factors determine e-satisfaction and consumer spending in e-commerce retailing? (2017)
Journal Article
Nisar, T. M., & Prabhakar, G. P. (2017). What factors determine e-satisfaction and consumer spending in e-commerce retailing?. Journal of Retailing and Consumer Services, 39, 135-144. https://doi.org/10.1016/j.jretconser.2017.07.010

© 2017 Elsevier Ltd Evidently, the Internet has resulted in a fundamental shift in retailing practice, creating a shift in both consumer and business behavior, which has been compared to that of the Industrial Revolution. The purpose of this paper is... Read More about What factors determine e-satisfaction and consumer spending in e-commerce retailing?.