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All Outputs (6)

Sports clubs’ use of social media to increase spectator interest (2018)
Journal Article
Nisar, T. M., Prabhakar, G., & Patil, P. P. (2018). Sports clubs’ use of social media to increase spectator interest. International Journal of Information Management, 43, 188-195. https://doi.org/10.1016/j.ijinfomgt.2018.08.003

© 2018 Elsevier Ltd This research aims to give an insight into social media as an online marketing medium used by sports clubs. The research intention is to understand how social media is used to increase customer interactivity and spectator interest... Read More about Sports clubs’ use of social media to increase spectator interest.

Social media information benefits, knowledge management and smart organizations (2018)
Journal Article
Nisar, T. M., Prabhakar, G. P., & Strakova, L. (2019). Social media information benefits, knowledge management and smart organizations. Journal of Business Research, 94, 264-272. https://doi.org/10.1016/j.jbusres.2018.05.005

© 2018 Elsevier Inc. Social technologies can provide a potent means for organizations to manage their information flows and thus induce changes in their knowledge management (KM) systems, which can then be linked to performance improvements. This pap... Read More about Social media information benefits, knowledge management and smart organizations.

Trains and Twitter: Firm generated content, consumer relationship management and message framing (2018)
Journal Article
Nisar, T. M., & Prabhakar, G. P. (2018). Trains and Twitter: Firm generated content, consumer relationship management and message framing. Transportation Research Part A: Policy and Practice, 113, 318-334. https://doi.org/10.1016/j.tra.2018.04.026

© 2018 Elsevier Ltd In this paper, we examine the impact of Twitter content on users’ train journeys and how train providers’ message framing moderates these relationships. Framing regards the way in which messages are worded concerning a particular... Read More about Trains and Twitter: Firm generated content, consumer relationship management and message framing.

Crowdsourcing, co-creation and crowdfunding in the video-game industry (2018)
Book Chapter
Al-Ghamdi, D., Nisar, T., Prabhakar, G. P., & Strakova, L. (2018). Crowdsourcing, co-creation and crowdfunding in the video-game industry. In D. Khuong Nguyen, S. Boubaker, & D. Cumming (Eds.), Handbook of Finance and Sustainability. Cheltenham, GB: Edward Elgar

Crowdsourcing, co-creation and crowdfunding in the video-game industry

Whistleblowing: When do employees act to ‘blow the whistle’? (2018)
Journal Article
Nisar, T. M., Prabhakar, G., & Torchia, M. (2019). Whistleblowing: When do employees act to ‘blow the whistle’?. Organizational Dynamics, 48(1), 44-49. https://doi.org/10.1016/j.orgdyn.2018.03.003

The importance of eliminating fraud, illegal activities and generally unethical practices has always been of paramount significance in the corporate world. Thus, whistleblowing has become ever more important. Over the past years, organizations have a... Read More about Whistleblowing: When do employees act to ‘blow the whistle’?.

Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality (2018)
Journal Article
Nguyen, Q., Nisar, T., Knox, D., & Prabhakar, G. P. (2018). Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality. British Food Journal, 120(6), 1207-1222. https://doi.org/10.1108/BFJ-08-2017-0449

© 2018, Emerald Publishing Limited. Purpose: The purpose of this paper is to examine the impact of the five dimensions of service quality on customer satisfaction in the UK fast food market and to indicate which factors among the five dimensions have... Read More about Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality.