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All Outputs (127)

The adaptation of product cost estimation techniques to estimate the cost of service (2012)
Journal Article
Huang, X., Newnes, L., & Parry, G. (2012). The adaptation of product cost estimation techniques to estimate the cost of service. International Journal of Computer Integrated Manufacturing, 25(4-5), 417-431. https://doi.org/10.1080/0951192X.2011.596281

This article presents an approach to ascertain whether product cost estimating techniques can be adapted for use in estimating the costs for providing a service. The research methodology adopted consists of a critique and analysis of the literature t... Read More about The adaptation of product cost estimation techniques to estimate the cost of service.

Going with the flow: A systems approach to how an academic health science centre creates value through collaboration (2012)
Journal Article
Ng, I., Parry, G., Davies, S., & Lim, W. M. (2012). Going with the flow: A systems approach to how an academic health science centre creates value through collaboration. Executive Briefing,

This briefing looks at the case of Cambridge University Health Partners, the management organisation of the Cambridge Academic Health Science Centre (AHSC). An AHSC is a partnership between one or more universities and healthcare providers focusing o... Read More about Going with the flow: A systems approach to how an academic health science centre creates value through collaboration.

Servitisation and value co-production in the UK music industry: An empirical study of Consumer Attitudes (2012)
Journal Article
Parry, G., Bustinza, O. F., & Vendrell-Herrero, F. (2012). Servitisation and value co-production in the UK music industry: An empirical study of Consumer Attitudes. International Journal of Production Economics, 135(1), 320-332. https://doi.org/10.1016/j.ijpe.2011.08.006

Since the rise of music on the internet the record industry has reported falling total sales revenues. This has occurred at a time when technology has radically increased choice, availability and the opportunity for the consumer to purchase music. To... Read More about Servitisation and value co-production in the UK music industry: An empirical study of Consumer Attitudes.

An analysis of industrial practice on estimating the in-service costs for a product service system (2011)
Presentation / Conference
Huang, X., Newnes, L., & Parry, G. (2011, August). An analysis of industrial practice on estimating the in-service costs for a product service system. Paper presented at ASME 2011 International Design Engineering Technical Conference & Computers and Information in Engineering Conference, Washington, DC, USA

An extensive range of companies have moved from providing a tangible product to offering long-term integrated product service solutions. The revenue from such offerings, in particular at the in-service stage of a product service system, has become a... Read More about An analysis of industrial practice on estimating the in-service costs for a product service system.

Understanding the clients aspirations and fears (2011)
Book Chapter
Mills, J., Parry, G., & Purchase, V. (2011). Understanding the clients aspirations and fears. In I. Ng, G. Parry, P. Wilde, D. McFarlane, & P. Tasker (Eds.), Complex Engineering Service Systems: Concepts and Research. London: Springer

This chapter focuses on the translation of public sector client aspirations and fears into a specification of the services necessary for a complex, long-term service availability contract. The contract is complex in many senses including that many in... Read More about Understanding the clients aspirations and fears.

Towards a core integrative framework for complex engineering service systems (2011)
Book Chapter
Ng, I., Parry, G., McFarlane, D., & Tasker, P. (2011). Towards a core integrative framework for complex engineering service systems. In I. Ng, G. Parry, P. Wilde, D. McFarlane, & P. Tasker (Eds.), Complex Engineering Service Systems: Concepts and Research. London: Springer

Complex Engineering Service provision is a developing area for both practitioners and academics. Delivery requires an integrated offering, drawing upon company, customer and supplier resources to deliver value that is an integration of complex engin... Read More about Towards a core integrative framework for complex engineering service systems.

Complex engineering service: Concepts and research (2011)
Book
Ng, I., Parry, G., Wilde, P., McFarlane, D., & Tasker, P. (. (2011). Complex engineering service: Concepts and research. London: Springer

For manufacturers of complex engineering equipment, the focus on service and achieving outcomes for customers is the key to growth. Yet, the capability to provide service for complex engineered products is less understood. Taking a trans-disciplin... Read More about Complex engineering service: Concepts and research.

Understanding services and the customer response (2011)
Book Chapter
Dhaliwal, S. J., Macintyre, J., & Parry, G. (2011). Understanding services and the customer response. In M. Macintyre, G. Parry, & J. Angelis (Eds.), Service Design and Delivery. New York: Springer

Are you being served? (2011)
Book Chapter
Macintyre, M., Parry, G., & Angelis, J. (2011). Are you being served?. In M. Macintyre, G. Parry, & J. Angelis (Eds.), Service Design and Delivery. New York: Springer

Service design and delivery (2011)
Book
Macintyre, M., Parry, G., & Angelis, J. (2011). M. Macintyre, G. Parry, & J. Angelis (Eds.), Service design and delivery. Springer: New York

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of s... Read More about Service design and delivery.

Complex deployed responsive service (2011)
Book Chapter
Parry, G., McLening, M., Caldwell, N., & Thompson, R. (2011). Complex deployed responsive service. In M. Macintyre, G. Parry, & J. Angelis (Eds.), Service Design and Delivery. New York: Springer

Goods, products and services (2011)
Book Chapter
Parry, G., Newnes, L., & Huang, X. (2011). Goods, products and services. In M. Macintyre, G. Parry, & J. Angelis (Eds.), Service Design and Delivery. New York: Springer

Enterprise transformation: Why are we interested, what is it, and what are the challenges? (2011)
Journal Article
Purchase, V., Parry, G., Valerdi, R., Nightingale, D., & Mills, J. (2011). Enterprise transformation: Why are we interested, what is it, and what are the challenges?. Journal of Enterprise Transformation, 1(1), 14-33. https://doi.org/10.1080/19488289.2010.549289

© IIE, INCOSE. The concept of enterprise transformation has become increasingly popular as companies recognize the need to achieve an integrated perspective within and across organizational boundaries to address complex challenges. Yet, there is litt... Read More about Enterprise transformation: Why are we interested, what is it, and what are the challenges?.

The strategic defence review 1998: Politics, power and influence in government decisions (2011)
Working Paper
Grattan, R., Parry, G., & O'Regan, N. The strategic defence review 1998: Politics, power and influence in government decisions. Bristol

This study explores the UK Strategic Defence Review [SDR] 1997/98 from a strategy process perspective. The review in contrast to previous reviews was intended to be transparent and policy rather than resource led. The paper adopts a case study approa... Read More about The strategic defence review 1998: Politics, power and influence in government decisions.

The adaption of product cost estimation techniques to estimate the cost of service (2011)
Journal Article
Huang, X., Newnes, L., & Parry, G. (2011). The adaption of product cost estimation techniques to estimate the cost of service. International Journal of Computer Integrated Manufacturing, 25(4-5), 417-431. https://doi.org/10.1080/0951192X.2011.596281

This article presents an approach to ascertain whether product cost estimating techniques can be adapted for use in estimating the costs for providing a service. The research methodology adopted consists of a critique and analysis of the literature... Read More about The adaption of product cost estimation techniques to estimate the cost of service.

Enterprise imaging (2011)
Book Chapter
Mills, J., Parry, G., & Purchase, V. (2011). Enterprise imaging. In I. Ng, G. Parry, P. Wilde, D. McFarlane, & P. Tasker (Eds.), Complex Engineering Service Systems: Concepts and Research. London: Springer

This chapter develops a two dimensional “Enterprise Image” capable of assisting independent provider and client stakeholders take an holistic perspective of their roles in complex support enterprises. Though the case study describes a complex, throug... Read More about Enterprise imaging.

Complex engineering service systems: A grand challenge (2011)
Book Chapter
Ng, I., Parry, G., Maull, R., & McFarlane, D. (2011). Complex engineering service systems: A grand challenge. In I. Ng, G. Parry, P. Wilde, D. McFarlane, & P. Tasker (Eds.), Complex Engineering Service Systems: Concepts and Research. London: Springer

In this chapter we reflect on the contributions made by the authors and further develop the framework for complex engineering service systems to include value cocreation with state-dependent outcomes where customer variety pushes into the multi-orga... Read More about Complex engineering service systems: A grand challenge.

Enterprise imaging: The visualisation of resource base (2011)
Working Paper
Parry, G., Mills, J., & Purchase, V. Enterprise imaging: The visualisation of resource base. Bristol

Purpose – To present a methodology for the visual representation of resources within a multi-organisational enterprise. The visualisation shows resource dependency and co-ordinators utilised by an alliance relationship to deliver an outcome. Design/... Read More about Enterprise imaging: The visualisation of resource base.

Complexity management (2011)
Book Chapter
Parry, G., Purchase, V., & Mills, M. (2011). Complexity management. In I. Ng, G. Parry, P. Wilde, D. McFarlane, & P. Tasker (Eds.), Complex Engineering Service Systems: Concepts and Research. Springer: London

This chapter explores the nature of complexity that arises in high value contracts between large organisations. To develop a framework a detailed case study was undertaken to identify the factors that create complexity. The case studied was the avail... Read More about Complexity management.

Service enterprise transformation (2011)
Book Chapter
Purcahse, V., Parry, G., & Mills, J. (2011). Service enterprise transformation. In I. Ng, G. Parry, P. Wilde, D. McFarlane, & P. Tasker (Eds.), Complex Engineering Service Systems: Concepts and Research. London: Springer

This chapter examines the challenges in transforming a complex multi-organisational service enterprise. The chapter builds on a review of relevant lit-erature and an empirical analysis of the early experience and lessons learned by industry and MoD... Read More about Service enterprise transformation.