All Outputs (8)

Delivering complex services (2009)
Presentation / Conference Contribution

A critique of product and service based systems (2009)
Journal Article

The pedagogical implications of social science disciplines: service science (2009)
Presentation / Conference Contribution

Value co-creation in a UK air defence, service availability contract - the problem of multiple customer perspectives and diverse cultures (2009)
Presentation / Conference Contribution

Enterprise imaging: visualising the scope and complexity of large scale services (2009)
Presentation / Conference Contribution

Towards the strategic outsourcing of core competencies in the automotive industry: Threat or opportunity? (2009)
Journal Article

Faced with shorter product life cycles and increased cost of capital, companies can no longer afford the capital outlay for new facilities, which may become underutilised as processes improve over the first few years of operation. Outsourcing the pro... Read More about Towards the strategic outsourcing of core competencies in the automotive industry: Threat or opportunity?.

Build-To-Order – Make it happen (2009)
Presentation / Conference Contribution

A critique of product and service based systems (2009)
Book Chapter

The review presented in this paper examines the differences and similarities between products and services. These are then presented as a basis for questioning the need for a business to manage products and services differently. A spectrum of the d... Read More about A critique of product and service based systems.