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Complex engineering service: Concepts and research (2011)
Book
Ng, I., Parry, G., Wilde, P., McFarlane, D., & Tasker, P. (. (2011). Complex engineering service: Concepts and research. London: Springer

For manufacturers of complex engineering equipment, the focus on service and achieving outcomes for customers is the key to growth. Yet, the capability to provide service for complex engineered products is less understood. Taking a trans-disciplin... Read More about Complex engineering service: Concepts and research.

Service design and delivery (2011)
Book
Macintyre, M., Parry, G., & Angelis, J. (2011). M. Macintyre, G. Parry, & J. Angelis (Eds.), Service design and delivery. Springer: New York

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of s... Read More about Service design and delivery.