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All Outputs (18)

Digital servitization and modularity: Responding to requirements in use (2021)
Book Chapter
Hughes, E., Parry, G., & Davies, P. (2021). Digital servitization and modularity: Responding to requirements in use. In M. Kohtamäki, T. Baines, R. Rabetino, A. Z. Bigdeli, C. Kowalkowski, R. Oliva, & V. Parida (Eds.), The Palgrave Handbook of Servitization (457-469). Palgrave Macmillan. https://doi.org/10.1007/978-3-030-75771-7_29

When moving towards digitally enabled advanced services firms are faced with the challenge of servicing heterogeneous customer requirements that emerge during product use. Whereas offers may have been designed with fixed functionality and a focus on... Read More about Digital servitization and modularity: Responding to requirements in use.

Blockchain for good? Digital ledger technology and sustainable development goals (2017)
Book Chapter
Adams, R., Kewell, B., & Parry, G. (2017). Blockchain for good? Digital ledger technology and sustainable development goals. In W. Filho, R. Marans, & J. Callewaert (Eds.), Handbook of Sustainability and Social Science (127-140). Springer International Publishing AG 2018

Blockchain technology (aka Distributed Ledger Technology or DLT) is a novel configuration of Peer-to-Peer, cryptographic and distributed computing technologies that have the potential to shift the internet from an internet of information to an intern... Read More about Blockchain for good? Digital ledger technology and sustainable development goals.

Understanding the clients aspirations and fears (2011)
Book Chapter
Mills, J., Parry, G., & Purchase, V. (2011). Understanding the clients aspirations and fears. In I. Ng, G. Parry, P. Wilde, D. McFarlane, & P. Tasker (Eds.), Complex Engineering Service Systems: Concepts and Research. London: Springer

This chapter focuses on the translation of public sector client aspirations and fears into a specification of the services necessary for a complex, long-term service availability contract. The contract is complex in many senses including that many in... Read More about Understanding the clients aspirations and fears.

Towards a core integrative framework for complex engineering service systems (2011)
Book Chapter
Ng, I., Parry, G., McFarlane, D., & Tasker, P. (2011). Towards a core integrative framework for complex engineering service systems. In I. Ng, G. Parry, P. Wilde, D. McFarlane, & P. Tasker (Eds.), Complex Engineering Service Systems: Concepts and Research. London: Springer

Complex Engineering Service provision is a developing area for both practitioners and academics. Delivery requires an integrated offering, drawing upon company, customer and supplier resources to deliver value that is an integration of complex engin... Read More about Towards a core integrative framework for complex engineering service systems.

Understanding services and the customer response (2011)
Book Chapter
Dhaliwal, S. J., Macintyre, J., & Parry, G. (2011). Understanding services and the customer response. In M. Macintyre, G. Parry, & J. Angelis (Eds.), Service Design and Delivery. New York: Springer

Are you being served? (2011)
Book Chapter
Macintyre, M., Parry, G., & Angelis, J. (2011). Are you being served?. In M. Macintyre, G. Parry, & J. Angelis (Eds.), Service Design and Delivery. New York: Springer

Complex deployed responsive service (2011)
Book Chapter
Parry, G., McLening, M., Caldwell, N., & Thompson, R. (2011). Complex deployed responsive service. In M. Macintyre, G. Parry, & J. Angelis (Eds.), Service Design and Delivery. New York: Springer

Goods, products and services (2011)
Book Chapter
Parry, G., Newnes, L., & Huang, X. (2011). Goods, products and services. In M. Macintyre, G. Parry, & J. Angelis (Eds.), Service Design and Delivery. New York: Springer

Complex engineering service systems: A grand challenge (2011)
Book Chapter
Ng, I., Parry, G., Maull, R., & McFarlane, D. (2011). Complex engineering service systems: A grand challenge. In I. Ng, G. Parry, P. Wilde, D. McFarlane, & P. Tasker (Eds.), Complex Engineering Service Systems: Concepts and Research. London: Springer

In this chapter we reflect on the contributions made by the authors and further develop the framework for complex engineering service systems to include value cocreation with state-dependent outcomes where customer variety pushes into the multi-orga... Read More about Complex engineering service systems: A grand challenge.

Service enterprise transformation (2011)
Book Chapter
Purcahse, V., Parry, G., & Mills, J. (2011). Service enterprise transformation. In I. Ng, G. Parry, P. Wilde, D. McFarlane, & P. Tasker (Eds.), Complex Engineering Service Systems: Concepts and Research. London: Springer

This chapter examines the challenges in transforming a complex multi-organisational service enterprise. The chapter builds on a review of relevant lit-erature and an empirical analysis of the early experience and lessons learned by industry and MoD... Read More about Service enterprise transformation.

Complexity management (2011)
Book Chapter
Parry, G., Purchase, V., & Mills, M. (2011). Complexity management. In I. Ng, G. Parry, P. Wilde, D. McFarlane, & P. Tasker (Eds.), Complex Engineering Service Systems: Concepts and Research. Springer: London

This chapter explores the nature of complexity that arises in high value contracts between large organisations. To develop a framework a detailed case study was undertaken to identify the factors that create complexity. The case studied was the avail... Read More about Complexity management.

Enterprise imaging (2011)
Book Chapter
Mills, J., Parry, G., & Purchase, V. (2011). Enterprise imaging. In I. Ng, G. Parry, P. Wilde, D. McFarlane, & P. Tasker (Eds.), Complex Engineering Service Systems: Concepts and Research. London: Springer

This chapter develops a two dimensional “Enterprise Image” capable of assisting independent provider and client stakeholders take an holistic perspective of their roles in complex support enterprises. Though the case study describes a complex, throug... Read More about Enterprise imaging.

A critique of product and service based systems (2009)
Book Chapter
Huang, X., Newnes, L., & Parry, G. (2009). A critique of product and service based systems. In D. Ceglarek (Ed.), Proceedings of the 7th International Conference on Manufacturing Research (ICMR09) (405-412). University of Warwick

The review presented in this paper examines the differences and similarities between products and services. These are then presented as a basis for questioning the need for a business to manage products and services differently. A spectrum of the d... Read More about A critique of product and service based systems.

Lean new product introduction: a UK aerospace perspective (2008)
Book Chapter
Parry, G., Graves, A., & James-Moore, M. (2008). Lean new product introduction: a UK aerospace perspective. In T. Rajmanohar (Ed.), Lean Product Development - Concept & Models. Icfai University Press

Purpose: Lean thinking has revolutionised the approach to manufacturing and there are indications that it can do the same for New Product Introduction [NPI] processes. This paper explores the question “Is the application of Lean principles to NPI suf... Read More about Lean new product introduction: a UK aerospace perspective.

Requirement for sea-change in European car production (2007)
Book Chapter
Stone, G., Parry, G., Graves, A., & Esser, R. (2007). Requirement for sea-change in European car production. In B. Fraunhofer, M. Rabe, & P. Mihók (Eds.), New technologies for the intelligent design and operation of manufacturing networks. Stuttgart: Verlag

Value-in-context: An exploration of the context of value and the value of context
Book Chapter
and the value of context. In P. P. Maglio, & J. Spohrer (Eds.), Handbook of Service Science. Springer

This chapter contributes to the advancement of service science by exploring the context of value and the value of context in service systems. The work advances theory development of value-in-context; a term initially introduced to conceptualize value... Read More about Value-in-context: An exploration of the context of value and the value of context.

Enterprise imaging: Picturing the service value system
Book Chapter
Parry, G. Enterprise imaging: Picturing the service value system. In M. Kohtamäki, T. Baines, R. Rabetino, & A. Z. Bigdeli (Eds.), Facilitating Servitization: Practices and Tools for Managing Service Transition. Palgrave Macmillan. Manuscript submitted for publication

Service value is realized within the interaction of client and provider and the Enterprise Image creates a picture of a moment in time of the working relationship. The Enterprise Image focuses on a contractual relationship between two parties and ide... Read More about Enterprise imaging: Picturing the service value system.

Advanced supply chains: Visibility, blockchain and human behaviour
Book Chapter
Kharlamov, A., & Parry, G. (2017). Advanced supply chains: Visibility, blockchain and human behaviour. In A. Moreira, L. Ferreira, & R. Zimmerman (Eds.), Innovation and Supply Chain Management - relationship, collaboration and strategies. Springer International Publishing AG 2018

Technological advances over the last decade saw the rise of ICT and IoT, paving the way for the Supply Chain of Things. Blockchain technology was one of the most recent and potentially most significant developments. Blockchain technology are secure b... Read More about Advanced supply chains: Visibility, blockchain and human behaviour.