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Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality (2018)
Journal Article
Nguyen, Q., Nisar, T., Knox, D., & Prabhakar, G. P. (2018). Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality. British Food Journal, 120(6), 1207-1222. https://doi.org/10.1108/BFJ-08-2017-0449

© 2018, Emerald Publishing Limited. Purpose: The purpose of this paper is to examine the impact of the five dimensions of service quality on customer satisfaction in the UK fast food market and to indicate which factors among the five dimensions have... Read More about Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality.

The influences of cleanliness and employee attributes on perceived service quality in restaurants in a developing country (2017)
Journal Article
Truong, N., Nisar, T., Knox, D., & Prabhakar, G. P. (2017). The influences of cleanliness and employee attributes on perceived service quality in restaurants in a developing country. International Journal of Culture, Tourism and Hospitality Research, 11(4), 608-627. https://doi.org/10.1108/IJCTHR-11-2016-0111

© 2017, © Emerald Publishing Limited. Purpose: The purpose of this paper is to investigate the service quality of full-service restaurants in Vietnam to explore possible factors that may impact customer perception, which subsequently influences custo... Read More about The influences of cleanliness and employee attributes on perceived service quality in restaurants in a developing country.

Tourism and pilgrimage: Are we flogging a dead metaphor? (2015)
Book Chapter
Knox, D., & Hannam, K. (2015). Tourism and pilgrimage: Are we flogging a dead metaphor?. In T. Singh (Ed.), Challenges in Tourism Research, 46-53. Channel View

An exploration of the idea of the tourist as a pilgrim. Part of a multi-author review, led by our position piece.

The secular pilgrim: Are we flogging a dead metaphor? (2014)
Journal Article
Knox, D., & Hannam, K. (2014). The secular pilgrim: Are we flogging a dead metaphor?. Tourism Recreation Research, 39(2), 236-242. https://doi.org/10.1080/02508281.2014.11081769

The metaphor of the tourist as pilgrim and tourism as a pilgrimage has been an important idea in tourism studies, reproduced in both academic and popular accounts with varying degrees of criticality. This research probe considers a number of differen... Read More about The secular pilgrim: Are we flogging a dead metaphor?.

Intangibles: Enhancing access to cities' cultural heritage through interpretation (2013)
Journal Article
Cooper, I., Mitsche, N., Vogt, F., Knox, D., Lombardi, P., Cooper, I., & Ciaffi, D. (2013). Intangibles: Enhancing access to cities' cultural heritage through interpretation. International Journal of Culture, Tourism and Hospitality Research, 7(1), 68-77. https://doi.org/10.1108/17506181311301381

Purpose: The purpose of this paper is to utilise commodification for the conservation and promotion of cultural heritage in cities by developing interpretative strategies, specifically enabling access to intangible cultural heritage through its tangi... Read More about Intangibles: Enhancing access to cities' cultural heritage through interpretation.

Mobile practice and youth tourism (2009)
Book Chapter
Knox, D. (2009). Mobile practice and youth tourism. In P. Obrador Pons, M. Crang, & P. Travlou (Eds.), Cultures of Mass Tourism: Doing the Mediterranean in the Age of Banal Mobilities, 143-155. Ashgate

This chapter explores aspects of youth tourist cultures, in particular around electronic dance music in Cyprus and Greece.

Spectacular tradition Scottish folksong and authenticity (2008)
Journal Article
Knox, D. (2008). Spectacular tradition Scottish folksong and authenticity. Annals of Tourism Research, 35(1), 255-273. https://doi.org/10.1016/j.annals.2007.07.008

This paper explores the heritage, changing nature, and re-inscription of traditional practices. It highlights the processes through which Scottish song traditions have moved from being everyday, unremarkable practice to public spectacle and tourism p... Read More about Spectacular tradition Scottish folksong and authenticity.

Embodying everyday masculinities in heritage tourism(s) (2007)
Book Chapter
Knox, D., & Hannam, K. (2007). Embodying everyday masculinities in heritage tourism(s). In A. Pritchard, N. Morgan, I. Ateljevic, & C. Harris (Eds.), Tourism and Gender: Embodiment, Sensuality and Experience, 263-272. CABI. https://doi.org/10.1079/9781845932718.0263

This chapter traces out the sets of practices that effect the creation of masculine subjects and objects in two tourist settings. It is argued that embodied performances in heritage tourist settings help to concretize and stabilize certain male ident... Read More about Embodying everyday masculinities in heritage tourism(s).

The sacralised landscapes of Glencoe: From massacre to mass tourism, and back again (2006)
Journal Article
Knox, D. (2006). The sacralised landscapes of Glencoe: From massacre to mass tourism, and back again. International Journal of Tourism Research, 8(3), 185-197. https://doi.org/10.1002/jtr.568

History is said to hang heavily over the dramatic mountain landscapes of Glencoe. More precisely, multiple memories of the Massacre of Glencoe dominate heritage visions and interpretations of this valley in Argyll, Scotland. This paper makes use of t... Read More about The sacralised landscapes of Glencoe: From massacre to mass tourism, and back again.

Discourse analysis in tourism research a critical perspective (2005)
Journal Article
Hannam, K., & Knox, D. (2005). Discourse analysis in tourism research a critical perspective. Tourism Recreation Research, 30(2), 23-30. https://doi.org/10.1080/02508281.2005.11081470

© 2005 Tourism Recreation Research. Increasing numbers of researchers in the field of tourism studies are using discourse analysis as a means of critical investigation when faced with qualitative or textual forms of data, such as written documents, o... Read More about Discourse analysis in tourism research a critical perspective.

Doing the doric: The institutionalization of regional language and culture in the north-east of Scotland (2001)
Journal Article
Knox, D. (2001). Doing the doric: The institutionalization of regional language and culture in the north-east of Scotland. Social and Cultural Geography, 2(3), 315-331. https://doi.org/10.1080/14649360120073888

The focus of this paper is on the practices and processes of joint action and knowledge, the performativity of language and the tracing of how particular items of rhetoric move, solidify and change. The paper illustrates the contingent factors that g... Read More about Doing the doric: The institutionalization of regional language and culture in the north-east of Scotland.

Customer satisfaction and loyalty in Malaysian resort hotels: The role of empathy, reliability and tangible dimensions of service quality
Journal Article
Yeong, S. N., Knox, D., & Prabhakar, G. (in press). Customer satisfaction and loyalty in Malaysian resort hotels: The role of empathy, reliability and tangible dimensions of service quality. International Journal of Services and Operations Management, https://doi.org/10.1504/IJSOM.2020.10028391

This paper applies the SERVQUAL model for the purpose of examining the impacts of the five dimensions of service quality on customer satisfaction and customer loyalty in the hotel industry in Malaysia, and to investigate which factors among said dim... Read More about Customer satisfaction and loyalty in Malaysian resort hotels: The role of empathy, reliability and tangible dimensions of service quality.


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