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Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality (2018)
Journal Article
Nguyen, Q., Nisar, T., Knox, D., & Prabhakar, G. P. (2018). Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality. British Food Journal, 120(6), 1207-1222. https://doi.org/10.1108/BFJ-08-2017-0449

© 2018, Emerald Publishing Limited. Purpose: The purpose of this paper is to examine the impact of the five dimensions of service quality on customer satisfaction in the UK fast food market and to indicate which factors among the five dimensions have... Read More about Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality.